Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“The urn is exactly as expected, thank you. I also purchased a keepsake bracelet for ashes. The bracelet was too large for me and is being exchanged. So appreciate this great service.”

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Posted 2 years ago

Hi Sharon, Thank you for taking the time to leave us your valuable feedback. We are pleased to know that the urn met your expectations and you found it to be exactly as described. However, we are sincerely sorry to hear about the inconvenience you have experienced with the keepsake bracelet. Our intention is to provide a universal fit with the "one size fits all" description, but we understand that it doesn't meet everyone's needs. We value your feedback and will use it to review our product descriptions to ensure that we provide more precise sizing details in the future. In the meantime, We have contacted you personally in regards to this matter. We are more than happy to discuss possible solutions such as an exchange, return, or perhaps even a modification if feasible. Once again, we apologize for any disappointment caused and we look forward to assisting you further. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Just what I wanted. Made beautifully my husband would of loved it❤️”

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Posted 2 years ago

Thank you so much for your 5 star rating! We are so pleased that you liked the In The Light Urns and that it was "just what you wanted"! We appreciate your kind words about how beautifully made it was, and we are sure your husband would have loved it. Thank you again for your wonderful review! Take care! Susan Fraser

Posted 2 years ago

“Beautifully crafted. I will always have my sister with me.”

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Posted 2 years ago

Thank you so much for your kind words and five star rating, Susan! Your review means so much to us and it's so meaningful to see the impact our urns have — Thank you again for your review with us! Take care! Susan Fraser

Posted 2 years ago

“Fast delivery nice product”

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Posted 2 years ago

Thank you Michael for your 5 star rating - we really appreciate it! We're glad that you were pleased with the fast delivery and the nice product. Thank you again for your support! Take care! Susan Fraser

Posted 2 years ago

“My daughter passed away and was cremated. I ordered a urn necklace and it is absolutely beautiful. I couldn’t have asked for a prettier piece of jewelry. Thank you♥️”

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Posted 2 years ago

Hi Lisa, First and foremost, please accept my deepest condolences for the loss of your daughter. Such a loss is immeasurable, and my thoughts are with you during this difficult time. I am truly touched and humbled to know that the urn necklace has brought some comfort and beauty to commemorate your daughter's memory. It is heartwarming to hear that you find the piece to be as special as you had hoped. At in the light urns, we understand the significance of the items we create, especially when they are used to honor the memory of a loved one. It means a great deal to us that our product has had a positive impact during this delicate period in your life. Please do not hesitate to reach out if there is anything more we can assist you with, or if you need someone to talk to. We are here for you. Wishing you peace and strength. Susan Fraser

Posted 2 years ago

“The urn is beautiful! I'm so happy I found this site. I didn't want to settle for just anything and I found the perfect urn. Thank you”

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Posted 2 years ago

Thank you so much Jonathan for your 5 star rating of In The Light Urns! We are so pleased that you were able to find the perfect urn here and that you weren't left settling for anything less. Knowing that you are pleased with our selection and services means everything to us here at In The Light Urns. If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“We lost our newborn son last month and ordered an urn through this company. The order shipping is very quick which was a huge plus for my husband and I. The first order came damaged. I reached out to customer service and they immediately replaced it. It was an incredibly easy process too. I would recommend this company to anybody.”

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Posted 2 years ago

Hi Brianna, We are deeply touched by your words and would first like to extend our heartfelt condolences for your unimaginable loss. We understand that during such a difficult time, the last thing you want to worry about is this aspect of your journey, and we are committed to making it as smooth as possible for you. We sincerely apologize for the initial issue with the urn and are relieved that we could promptly address and rectify it. We strive to provide exceptional customer service and support, especially when it matters most. Your recommendation means the world to us, and we are grateful for the trust you have placed in our company. Please remember, if you need anything at all in the future, do not hesitate to reach out to us. Susan Fraser

Posted 2 years ago

“I already sent it in”

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Posted 2 years ago

Hi Lynda, Thank you so much for taking the time to leave such a positive review. We are absolutely delighted to know that our urn has met your expectations. Every piece we create is with the intention to provide comfort and honor the memory of loved ones. It truly means a lot that you've found our urn to be worthy of such a responsibility. Should you need any further assistance, we'd love to hear from you. Susan Fraser

Posted 2 years ago

“The urn is beautiful! Love the 3D crystal memorial photo. It gives us peace and comfort seeing our loved one rested in a nicely made urn with beautiful engraving. Shipping was carefully packaged and quick. Excellent customer service. Thank you so much!”

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Posted 2 years ago

Hi Julie, Thank you for such a wonderful review. We are heartened to know that the urn, along with the 3D crystal memorial photo, has provided you with peace and comfort. Our goal is always to craft beautiful memorials that are befitting of the love and respect we have for those who have passed on, and we're glad we could achieve this for you. We take great care in packaging our urns to ensure they arrive in perfect condition, and I'm pleased to hear that the delivery was both careful and prompt. Moreover, your kind words about our customer service are much appreciated. We strive to provide an empathetic and efficient service at a time when our customers need it most. Thank you again for choosing us to be a part of such an important aspect of remembering your loved one. If there is ever anything else we can do for you, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“Love it just what I wanted for my best friend”

In The Light Urns 5 star review on 13th June 2023

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Posted 2 years ago

Hi David, Thank you so much for your heartfelt review. We are deeply moved and honored to be a part of preserving the memory of your best friend. Your satisfaction is our utmost priority and we're delighted to hear that the urn was just what you wanted. In this difficult time, we're glad we could provide a small comfort. If you ever need anything else, please don't hesitate to reach out. Thank you once again for your kind words. Susan Fraser

Posted 2 years ago

“Absolutely impressed by the quick service and prompt shipment of my dad's urn. It was more beautiful in person.”

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Posted 2 years ago

Hi Shawna, Thank you very much for your positive feedback. We're so pleased to hear that our quick service and prompt shipment met your needs during this difficult time. Knowing that your father's urn exceeded your expectations and that you found it even more beautiful in person, brings us a great deal of satisfaction. We understand the importance of such personal items and we're honored to have been able to provide something special to remember your father by. Thank you again, take care! Susan Fraser

Posted 2 years ago

“Very beautiful thankbyou”

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Posted 2 years ago

Hi Katrina, Thank you for taking the time to leave us a review. We're truly pleased to know that you found our urn to be beautiful. It is always our goal to provide high-quality and aesthetically pleasing products to help honor and remember loved ones. Your kind words mean a lot to us, and we're grateful for your trust and support. If you ever need further assistance, please don't hesitate to reach out. Thank you once again for your wonderful feedback. Susan Fraser

Posted 2 years ago

“Thank you. Package arrived on time. Item just as described.”

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Posted 2 years ago

Hi April, Thank you so much for taking the time to share your experience. We are delighted to know that your package arrived on time and that the urn met your expectations. It is our top priority to ensure our customers receive both excellent service and quality products. Your satisfaction is very important to us, and your feedback helps us maintain and improve our standards. We're grateful for your support and are always here should you need anything in the future. Thanks again for your kind words and for choosing In the Light Urns. Susan Fraser

Posted 2 years ago

“In the light urns has fast shipping as well as beautiful, high quality urns! I will always suggest them to people! Thank you so much”

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Posted 2 years ago

Hi Odessa, We are thrilled to hear about your positive experience with our service and products. It's feedback like yours that motivates us to continually strive for excellence in every aspect of our business. We are proud to provide not only beautiful, high quality urns but also quick and reliable shipping. Your recommendation means a lot to us and we sincerely thank you for choosing Light Urns. It was our pleasure to assist you during this important time. Please feel free to reach out if you ever need assistance in the future. Thank you again for your wonderful review. Susan Fraser

Posted 2 years ago

“We love it thanks for making this beautiful necklace”

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Posted 2 years ago

Thank you so much for your 5 star review, Andre! We are so happy you like it! If you have nay questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Great customer service and my daughter and I loved our jewelry!”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are so glad that you and your daughter were pleased with the jewelry and our customer service! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“The lettering and construction of the urn was well-made. The process was very easy. I would highly recommend and am thankful for your service and product.”

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Posted 2 years ago

Hi, Thank you so much for your thoughtful and generous review. We are deeply honored to have been able to assist you during this time and provide an urn that meets your expectations. We take great pride in the quality of our products and the workmanship that goes into them, and your acknowledgment of the construction and the lettering means a lot to us. Knowing that you found the process easy and that you would recommend us is truly the best praise we could hope for. Thank you once again for your kind words. Your satisfaction is our highest priority. Susan Fraser

Posted 2 years ago

“The urn was even more beautiful in person! The quality is better than I expected. It was packaged with so much care and shipped quickly. I would 100% recommend!!”

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Posted 2 years ago

Hi Catherine, Thank you for your heartfelt review and recommendation! We are truly delighted to hear that the urn exceeded your expectations in terms of both beauty and quality. Our team puts a great deal of thought and care into each product we provide, and we're pleased that it resonated with you. We're also glad to hear that the packaging and delivery met your standards. We understand how important it is for our products to arrive promptly and safely, particularly during such a significant time. Thank you again for your trust and kind words. Your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance or support. Susan Fraser

Posted 2 years ago

“I purchased the shotgun shell urn for my husband's cremations. It is beautiful! The only issue is that it could be a little bigger.”

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Posted 2 years ago

Hi Shana, Thank you for taking the time to leave your review! We're glad to hear that you found the shotgun shell urn beautiful and appropriate for your husband's final resting place. We understand your concern about the size of the urn and we're sorry to hear that it didn't meet your expectations. We do have different options available, and we would be more than happy to assist you in finding the right urn for your needs. Please feel free to reach out to our customer service at any time. Again, thank you for your feedback. We appreciate your input as it helps us to improve our products and services to better meet the needs of our customers. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi James, Thank you for your succinct and impactful review. We are thrilled to know that our service left a positive impression on you. We believe that great service is key to ensuring the satisfaction of our customers, and your feedback is the affirmation that we are heading in the right direction. We are grateful for your support and will continue to strive for excellence in all that we do. Please don't hesitate to reach out if you have any further needs or questions. Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews