Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Very nice had mom engraved on it was nice but thought the engraving was going to be on the urn and not on a tag hanging off it but still nice.”

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Posted 2 years ago

Hi Lauri, Thank you for sharing your feedback with us. We're pleased to hear that you found the engraved tag for your mom's urn to be nice, as we strive to provide high-quality, personalized products. However, we regret if there was any confusion about the placement of the engraving. We appreciate your input and will take this opportunity to improve our product descriptions to ensure clarity about the features of our urns, including the specifics of the engraving process. Despite this, we're glad to know that you were overall satisfied with your purchase. Your feedback is valuable to us, and we appreciate your understanding. Should you have any other needs or questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“When my son was stillborn, trying to find the right urn was incredibly difficult. In The Light has a good selection, and personalization and shipping were fast. It was nice to have the urn before his memorial service.”

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Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns. We truly appreciate it. I'm glad to hear that our selection of urns, personalization, and shipping were helpful in this difficult time. We hope that In The Light Urns provided comfort in honoring your son's memory. Take care! Susan Fraser

Posted 2 years ago

“Thank you for helping create something special for me to remember our beloved cousin, nephew,and son.”

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Posted 2 years ago

Thank you, Aisha, for your wonderful 5-star rating of In The Light Urns. Your kind words mean a lot to us. We were honored to be able to help create something special to remember your beloved cousin, nephew, and son. Take care! Susan Fraser

Posted 2 years ago

“My mom would have loved it it’s so beautiful and is better in person and I revived it fast and was packed great”

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Posted 2 years ago

Thank you Anthony for your 5 star rating of In The Light Urns! I'm so glad you and your mum liked it - it's always best to see it in person. I'm glad the delivery was fast and much appreciated that the packaging was great. Take care! Susan Fraser

Posted 2 years ago

“Thank you so much for the beautiful hummingbird urn for my Mom. She loved hummingbirds and this is perfect. It’s more beautiful in person then the photo and it is well made. Your staff was so compassionate and caring during this difficult time.”

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Posted 2 years ago

Thank you Kimberly for taking the time to leave us a 5 star rating! We are so glad that you found a hummingbird urn that your Mom would have loved. We really appreciate that you have returned to us as a customer, and our staff strives to make every customer feel taken care of during difficult times. Thank you for your loyalty. Take care! Susan Fraser

Posted 2 years ago

“I have used your service twice and will be back if or when needed!”

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Posted 2 years ago

Thank you so much, VICKI, for your 5 star rating of In The Light Urns! We really appreciate your kind words and are delighted to know that you have used our service twice and will be back if or when needed! We hope to continue to serve you in the future. Thank you again! Take care! Susan Fraser

Posted 2 years ago

“It's a beautiful urn to cherish my brothers memory ❤️”

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Posted 2 years ago

Hi Ruth, Thank you so much for your heartfelt review. We are deeply moved to know that our urn has provided a meaningful way to cherish and honor the memory of your brother. During such times, we understand the importance of having a piece that is as special as the person it represents. We are grateful to have been able to provide that for you. Please don't hesitate to reach out if there's anything more we can assist you with in the future. We are here for you. Take care and wishing you strength and peace during this difficult time. Susan Fraser

Posted 2 years ago

“The order pf this was so easy and simple. The shipping process was super fast. Loved the service!!”

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Posted 2 years ago

Hi Mario, Thank you so much for taking the time to leave us this excellent review! We're delighted to know that you found our ordering process easy and straightforward, and that our quick shipping exceeded your expectations. At our company, we strive to provide not just high-quality products, but also exceptional service, and your kind words reaffirm the hard work we put in every day. Your feedback means a lot to our entire team, and we're truly grateful for your support. If there's anything more we can assist you with in the future, please don't hesitate to let us know. Susan Fraser

Posted 2 years ago

“❤️❤️❤️❤️ service is good and product thanks in the light urns”

In The Light Urns 5 star review on 23rd June 2023

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Posted 2 years ago

Hi Eric, Thank you for your positive feedback and for choosing In the Light Urns for your needs. We are thrilled to hear that our service and product met your expectations. Your kind words are greatly appreciated and serve as a wonderful reminder of why we do what we do. Please know that it was our honor and privilege to assist you during this time. Should you have any further needs or questions, or if there is anything else you would like to share about your experience with us, please don't hesitate to reach out. We are here to assist you. Susan Fraser

Posted 2 years ago

“Wonderful Quality, quick turn around.”

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Posted 2 years ago

Thank you so much Sarah for your 5 star rating of In The Light Urns! We appreciate your kind words about our wonderful quality and quick turn around. If you have any question, please let us know. Take care! Susan Fraser

Posted 2 years ago

“I'm very happy with the urn!”

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Posted 2 years ago

Hi, Thank you for sharing your positive experience with us. We are delighted to hear that you are very happy with the urn. Knowing that we have met your expectations makes our work truly rewarding. We are always here to assist you and we're committed to providing high-quality products and services. Please feel free to reach out if you need anything else in the future. Thank you once again for your kind words. Your satisfaction is our top priority. Susan Fraser

Posted 2 years ago

“Thank you for providing exactly what I was looking for!”

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Posted 2 years ago

Hi Jennifer, Thank you for taking the time to leave us such a positive review. We are delighted to know that we were able to provide exactly what you were looking for. It's always rewarding to hear that we are meeting our customers' needs. Please don't hesitate to reach out to us if you need further assistance or have any other requests in the future. We're here to support you in any way we can. Thank you once again for your kind words. They inspire us to continue providing excellent service and quality products. Susan Fraser

Posted 2 years ago

“Thank you so very much Susan you are so kind and caring in my sons urn is absolutely beautiful. I have his finger print now, so I would like to order some jewelry for that as well.😭💔😭💔😭💔🙏🙏🙏🙏🙏”

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Posted 2 years ago

Hi Sherry, Your words have deeply touched my heart, and I'm so pleased to hear that the urn we created for your son met your expectations. It's always our goal to provide not only a quality product, but also a service that brings comfort during these difficult times. As for the fingerprint jewelry, we would be honored to help you with this. We understand how important it is to have a tangible reminder of the love shared, and we're committed to creating something beautiful and special for you. I'll reach out to you directly to discuss the details and ensure that we create a piece of jewelry that truly honors your son's memory. Thank you for entrusting us with such an important task, and please accept my deepest condolences for your loss. You are in my thoughts. Susan Fraser

Posted 2 years ago

“Very easy to order. Great Price. Nice product. Quick engraving and shipping.”

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Posted 2 years ago

Thank you so much Rebecca for the 5 star rating! We appreciate you taking the time to leave a review. We're so glad you found the ordering process easy, love the price, thought the product was nice, and were satisfied with the engraving and shipping process. Thank you for your kind words! Take care! Susan Fraser

Posted 2 years ago

“Beautifully made; all info was correct”

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Posted 2 years ago

Thank you so much for giving In The Light Urns a 5 star rating! I am so glad that you found all the information to be correct and that you thought they were beautifully made. Your kind words are truly appreciated! Take care! Susan Fraser

Posted 2 years ago

“The necklace I received is so beautiful and personal for me! Even the family members that have urn necklaces saw mine and felt like they’d really like to switch out for this one!!! Especially because of the personalized engraving! It makes it so much more special and the quality so far is great! I’m hoping to have this necklace for years maybe the rest of my life without having to replace it! It’s beautiful work! And I get to keep someone who means a lot to me very close at all times! I highly recommend In The Light Urns and will be buying another necklace from them again soon for my son! Shipping was not bad it came within about 10-12 days to my house!”

In The Light Urns 5 star review on 21st June 2023

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Posted 2 years ago

Hi Jada, We are profoundly moved by your touching review. Knowing that our urn necklace has brought you a sense of comfort and connection during this difficult time is deeply meaningful to us. Your recognition of the beauty, quality, and personalized engraving reaffirms the effort we put into our products, and we're delighted that it has made your necklace feel even more special. We craft each piece with the hope that it will serve as a lasting tribute, and it is our sincerest wish that this necklace brings you cherished memories for many years to come. We are also thrilled to know that you plan to purchase another necklace for your son and that your family members have expressed interest in our designs. This is the highest compliment we could receive. We thank you for your patience with our shipping process and appreciate your positive remarks about it. We always strive to ensure our products reach their new homes in a timely manner. Once again, thank you for your highly recommending us. We are here to assist you whenever you need us and look forward to serving you again soon. Susan Fraser

Posted 2 years ago

“Very professional”

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Posted 2 years ago

Hi Tanya, Thank you for your concise yet powerful feedback. It means a lot to us to hear that you found our service professional. Professionalism is at the heart of what we strive for – both in our products and our customer service – so your recognition of that is greatly appreciated. Your satisfaction is our top priority, and we are grateful for the trust you have placed in us. Please know that we are here to assist you at any time, should you need our services in the future. Thank you once again for your kind words. Susan Fraser

Posted 2 years ago

“the ordering and the delivery were better than expected!!! Thank you!”

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Posted 2 years ago

Hi Therese, Thank you for taking the time to leave us such wonderful feedback. We are absolutely thrilled to hear that your ordering and delivery experience with us exceeded your expectations! We strive to offer our customers the best possible service, from the moment they visit our website to the delivery of their chosen items, and your comments affirm our efforts in this area. Your satisfaction is our top priority, and knowing we were able to meet and exceed your expectations is truly rewarding. Once again, thank you for your kind words and for choosing our services. Should you require further assistance or have any future needs, please do not hesitate to reach out to us. Susan Fraser

Posted 2 years ago

“The item was perfect for what you carry. It would be nice if there was more of a selection of (tractors) transport trucks and their trailers. I know there’s probably not at huge demand on certain types but a tractor and tanker combo is what I would of selected for my Uncle. Thank you!”

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Posted 2 years ago

Hi Terry, We greatly appreciate your positive feedback and are delighted to hear that our product met your expectations. We understand and value your suggestion about expanding our selection to include more variety, such as tractor and tanker combinations. Our goal is to provide a comprehensive range of options that cater to the unique tastes and preferences of our customers. Which is why we do offer custom 3D printed urns of all shapes and sizes. Please contact us if you are interested in something along those lines and we can offer a more specific pricing quote. Your input is valuable to us, and we'll definitely consider it as we look into expanding our offerings in the future. We thank you for helping us better understand what our customers are looking for, and we hope to be able to provide a wider array of choices that include more types of vehicles that are readily accessible. Thank you again for your feedback and for choosing our services. Please feel free to reach out at any time if you have further comments or suggestions. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“Everything was easy to do once we picked out the urn.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you so much for your positive feedback. We are thrilled to know that you found the process easy and straightforward after selecting your desired urn. We aim to provide a seamless experience for our customers during such sensitive times, and your comments assure us that we're on the right track. If you have any further needs or questions, please do not hesitate to reach out to our customer service team. We are always here to assist you. Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews