Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“The Urn is everything I asked for and I visioned”

Posted 2 years ago

Hi Helene, Thank you so much for your kind words and positive feedback. We are thrilled to hear that the urn is everything you asked for and envisioned. Our goal is to provide products that are not only high-quality, but also resonate with our customers on a personal level. It's extremely rewarding to know that we've achieved this in your case. We appreciate your support and are here to assist you anytime in the future. Please don't hesitate to reach out if you have any more needs or questions. Susan Fraser

Posted 2 years ago

“Already have recommended your company and the urns. They are perfect and so very, very affordable.”

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Posted 2 years ago

Hi Shirley, We are deeply touched by your positive review and grateful for your recommendations. Knowing that our urns are appreciated and found to be perfect and affordable by our customers is truly heartwarming. We strive to offer products that are not only high-quality, but also accessible to everyone. Your words validate the hard work and dedication we put into each item. We are fortunate to have customers like you and we look forward to serving any additional needs in the future. Thank you again for your kind words and support. Susan Fraser

Posted 2 years ago

“Urn was beautiful! Just what we wanted. Very good quality. Fed ex could have done better with delivering it on time. But it all worked out!”

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Posted 2 years ago

Thank you so much for giving us a 5-star rating, Kristi! We're so glad to hear that you were pleased with the urn - it is a beautiful piece! We appreciate your feedback and understanding with regards to the Fed Ex delivery issue - it's not ideal, but we are happy that it all worked out in the end! Thanks again for taking the time to review In The Light Urns. Take care! Susan Fraser

Posted 2 years ago

“These urns are not only beautiful but very durable and affordable. Amazing customer service as well. So happy I found them.”

In The Light Urns 5 star review on 6th June 2023

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Posted 2 years ago

Hi Alyssa, Thank you so much for your wonderful review and for sharing photos of the urn you've chosen. We're thrilled to hear that you found our urn beautiful, durable, and affordable - these are the qualities we always strive to deliver in our products. Moreover, it's heartening to know that our customer service lived up to your expectations. We deeply value your satisfaction and it's our top priority to provide the best service to our customers. Your kind words and positive feedback motivate us to continue offering high-quality products and excellent customer service. Should you or your loved ones need any further assistance in the future, we're just a call or message away. Thank you once again for choosing us and for sharing your experience. Susan Fraser

Posted 2 years ago

“I was very happy with the Memorial Tube ash Pendant that I purchased. It arrived before the projected date, was exactly what I expected and worked beautifully for my project - Heartbeat in a bottle. Every time I wear it, I have been complemented on the necklace. The website was easily maneuverable. I am a very satisfied customer. Diane Mussi”

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Posted 2 years ago

Thank you so much, Diane, for the awesome 5-star rating of In The Light Urns! We are pleased to hear that you were very happy with the Memorial Tube ash Pendant you purchased, as it arrived before the projected date and worked beautifully. We are so pleased that you were able to navigate the website with ease and that you were a satisfied customer. We are grateful for your kind words! Susan Fraser

Posted 2 years ago

“Thank you for making this a seamless process, with all the care obvious in the packaging. Thank you.”

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Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns. We appreciate your kind words and are glad you enjoyed the seamless transaction and were touched by our care for the packaging. Thank you for your support! Take care! Susan Fraser

Posted 2 years ago

“It was so easy to place an order.. the piece came on time and it was beautiful”

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Posted 2 years ago

Thank you so much, Adam, for giving In The Light Urns a 5-star rating! We're glad to hear that it was easy to place an order, and that the piece arrived on time and was beautiful. We greatly appreciate your kind words! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“Our mother passed away in December and our father wanted an urn that they could be together when he passed away. Not many options. These urns are absolutely beautiful! The hearts signifies their love for one another. The base is a perfect way to unify the urns together! The urn and base is made of high quality material. They came well wrapped and packaged. I would highly recommend. I also called the customer service line for help with one of one of the urns in reference to engraving since my father is still living. They were wonderful to work with!”

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Posted 2 years ago

Thank you so much for your 5 star rating. We are delighted that our In The Light Urns could be the perfect way for you and your family to remember your parents' love for one another. We truly appreciate your kind words and that you took the time to call our customer service line. Thank you again for your review! Take care! Susan Fraser

Posted 2 years ago

“The urn is beautiful and the writing looks very elegant. Delivery was exceptionally quick. Very satisfied with The Light Urns. Thank you. Sandra Hunsinger”

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Posted 2 years ago

Hi Sandra, Thank you so much for taking the time to leave this wonderful review. We're delighted to hear that you were pleased with the beauty and elegance of the urn and the inscription, as it's our aim to provide a meaningful and respectful tribute to your loved one. Your acknowledgment of our fast delivery times is much appreciated as well, as we strive to provide not only quality products, but also efficient service to ease any stress during this difficult time. Your satisfaction is our top priority, and it's heartening to know we met that mark with you. Please do not hesitate to reach out to us if you need any further assistance. Thank you for choosing The Light Urns. Susan Fraser

Posted 2 years ago

“Problems I encountered were my fault for ordering the wrong urn initially. The staff was very helpful in getting the matter resolved.”

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Posted 2 years ago

Hi John, Thank you for taking the time to share your experience with us. We understand that selecting the right urn can be a complex process and mistakes can happen. It's our utmost priority to make this process as simple and stress-free as possible for you. We're delighted to know our staff could assist you promptly and effectively in rectifying the issue. Your satisfaction is what motivates us to keep delivering excellent service. Thank you for choosing us during this important time, and for acknowledging our team's efforts. We're here to support you should you need anything else in the future. Susan Fraser

Posted 2 years ago

“Arrived quickly and correctly. They contacted us to confirm the order with questions which we were very glad because during the process and stress of the situation we made a mistake on our order. We would recommend using this company regardless of selection due to accuracy, quickness and understanding provided to our family.”

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Posted 2 years ago

Hi, Your kind words mean a lot to us. We understand that times of loss are challenging and stressful, and we're glad we could assist in making the process a bit smoother for you. Your satisfaction is extremely important to us and it's heartwarming to know that our dedication to accuracy, speed, and understanding has been recognized. We appreciate your recommendation immensely. Thank you once again for taking the time to share your experience. Susan Fraser

Posted 2 years ago

“Came quicker than expected”

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Posted 2 years ago

Hi, We're thrilled to hear that you received your urn ahead of schedule! We understand how important time is to our customers, and we always strive to provide the best and fastest service possible. Thank you for acknowledging our efforts. We appreciate your positive feedback and we're here for any further needs you might have. Susan Fraser

Posted 2 years ago

“The urn is beautiful! Very easy site to order on. So grateful I found this site! Great service and beautiful product!”

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Posted 2 years ago

Hi Melody, Thank you for your heartening review! We are truly glad that you found our site and are satisfied with both our service and the beautiful urn. It's great to hear that our website was easy to navigate and that the ordering process went smoothly for you. Our team works diligently to ensure a seamless experience for all of our customers, and your positive feedback is deeply appreciated. Your satisfaction is our highest priority, and we're here to assist you should you need anything further. Thank you once again for your kind words. Susan Fraser

Posted 2 years ago

“It was easy to pick out and order exactly what I wanted. I ordered the drum necklace with birthstone, wing and name tag. The quality is excellent and the engraving is perfect. All are bright and shiny looking like sterling silver. My only qualm is that the bale on the drum is not as large as the bales on the other pieces. I did not order the chains because I need 14 to 16 inch chains. I do like the larger bales because the ends of most chains are slightly too large to fit through smaller bales.”

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Posted 2 years ago

Hi Vicktoria, Thank you so much for your thoughtful and detailed feedback. We're thrilled to hear that you found the ordering process easy and that the drum necklace with the birthstone, wing, and name tag met your expectations in terms of quality and engraving. We appreciate your constructive observation regarding the size of the bale on the drum. Your feedback is important to us, and we will certainly take it into consideration for future product development and improvement. Our ultimate goal is to make sure our products meet the needs and satisfaction of all our customers. Thank you again for your feedback, take care! Susan Fraser

Posted 2 years ago

“The biodegradable urn is lovely and we will be taking it on our next cruise for an at-sea burial.”

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Posted 2 years ago

Hi, Thank you for sharing your thoughts about the biodegradable urn. We're pleased to hear that you find it lovely and suitable for your needs. It's rewarding to know that it will be part of such a significant moment during your upcoming cruise. We understand how important this farewell at sea is, and we're humbled to be a part of it. Thank you again, take care! Susan Fraser

Posted 2 years ago

“Was very satisfied with our necklaces! They are absolutely beautiful!”

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Posted 2 years ago

Hi Lisa, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you are very satisfied with your necklaces. We take great pride in the quality and craftsmanship of our items, and it's wonderful to hear that they have brought beauty to your experience. Your feedback truly inspires our team to continue creating pieces that resonate with our customers and honor their needs. If there's anything else you require in the future or if you have any queries, please don't hesitate to get in touch. It's been a delight to serve you. Susan Fraser

Posted 2 years ago

“I was very pleased with the results of my purchase. You shipped it to my sister in law in a short period of time. Thank you.”

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Posted 2 years ago

Hi John, Thank you for sharing your positive experience with us. We're truly delighted to hear that you were pleased with your purchase and our prompt shipping service. It's always our goal to deliver not only high-quality products but also efficient and reliable service, and it's heartening to know that we've met your expectations. Should you need any further assistance or have any other requirements in the future, please don't hesitate to reach out. We're always here to help. Susan Fraser

Posted 2 years ago

“The urn was just as expected. It is a beautiful living tribute to a precious child born prematurely that did not survive. Would recommend to anyone needing one.”

In The Light Urns 5 star review on 30th May 2023

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Posted 2 years ago

“Beautiful Viking-inspired urn. Well made, nicely packaged. Please put the clear bag somewhere easier to spot. I used a ziplock bag, lol. Then when I was recycling the box found the bag at the bottom. Love this urn though. My dad would be so happy.”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for your lovely review. We're thrilled to know you appreciated our Viking-inspired urn, and are pleased to hear that it was up to your standards. Your feedback regarding the clear bag is extremely valuable to us. We always aim to improve our service based on the experiences and insights shared by our customers. Please accept our apologies for any confusion, and we will work towards better placement of such items in the future. Most importantly, we're touched to know that you feel your dad would have been happy with this choice of urn. It's a privilege for us to play a small part in honoring his memory. If you need further assistance, don't hesitate to contact us. We're here for you. Susan Fraser

Posted 2 years ago

“This company is amazing, I had put the wrong date on my mothers name plate , I emailed them and left a message vila phone message with the right dates, Within minutes I received a call and a email letting me know they changed the dates . Now that is what I call great customer service.😊”

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Posted 2 years ago

Hi Jovel, We're truly touched by your kind words. Providing top-notch customer service is our highest priority, and it's heartening to know that we've met that mark with you. Mistakes happen, and we're glad we could quickly correct the date for you. Our team understands the emotional significance attached to our products and we're always ready to ensure everything is perfect for our customers. Your feedback has brought smiles to our faces and reinforced our commitment to serving our customers the best we can. Thank you once again, and do not hesitate to reach out if there's anything more we can assist you with. Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews