“Great website with excellent selection of toys.
Purchased the wooden numbered skittles which included a very useful and substantial handled bag. Fun had for all ages!
Prompt delivery and great discounts.”
“I love the toys and games from Jaques of London. Good quality and so beautifully packaged, perfect gifts plus very reasonably priced.
I had one wrong item in my order and customer service was quick to sort and sending out the correct item. Have ordered a few times and always impressed.”
“Very poor customer service. A product I order arrived incomplete. Emailed customer service to be told it is no longer as advertised in images on the website but a replacement part would be sent. Received email from Amazon delivery that the delivery is cancelled and to contact Jacques. Emailed customer service again to radio silence. On top of this a dowl holding the ladder in place on the toy has come loose which is now a choking hazard. Not happy at all. Would not buy again or recommend.”
“Haven't received what I ordered after several emails and messages no body has got intouch with me to try and solve the problem thay sent a totally different game you can't phone them as phones are switched off very disappointing”
“Love Jaques, second order I've done& will be ordering more.
It was late arriving but only because I didn't put my full address stupidly !
Thank you 😊”
“Happy with the service not so much with the product. It is labelled as a "Luxury" Draughts set but is very much a "Budget" set. The box - despite the fancy ribbon - is made of cheap brown recycled cardboard with awkward closure tabs - one of which tore after a few openings. The board looks great but on closer inspection is a sheet of paper pasted onto the cardboard base rather than printed onto the board. The Draughts pieces are wooden but feel quite small and fiddly when handled - not chunky and firm like you would expect from a "Luxury " set. Also the varnishing and staining quality is "uneven". Finally (there's more?!) One of the pieces has a mini chunk missing so it's not perfectly round.
Verdict - It's not terrible- it's an "OK" Draughts set and value - for- money, but I would have preferred to pay more for better quality all round”
“No problem with products but you not make it clear that prices do not include tax, dishonest.
Your checkout is very poor, the delivery address for my Grandson was 200 miles from me, asked you to change it 2 minutes after confirmation, you ignored it.
Will think twice about using you in the future, not happy !”
“Recently bought the fishing game for grandchild. Eldest grandson going fishing with his Dad and Grandpa but younger granddaughter had her fun with Grandma using the game she was delighted with it.”
