Jaques of London Reviews

Name: Jaques of London
Address: Suite 17B, Enterprise House,, Block 7, Enterprise Way, Edenbridge, Kent
Rating: 4.56

4.6 Rating 831 Reviews

88 %

of reviewers recommend Jaques of London

About Jaques of London:

About Jaques of London:
In 1795 Thomas Jaques took on his 15-year-old son, John as an apprentice. Together they established ‘Thomas Jaques: Manufacturer of Ivory, Hardwoods, Bone and Tunbridge Ware’ in Hatton Garden. We have remained a family run business ever since, with the same unwavering passion for quality games and toys.

Today we are ever-expanding our toy range and have been honoured with over 10 awards in the past five years as a result. Our Mini Minds Hub launched in 2020 to encourage learning at home. This is now stocked with over 150 free resources. We’ve been working for over 230 years to fill the world with more joy and we hope to keep striving for that goal long into the future. Why not come along for the trip with us!

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Jaques of London 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered two items, jingle bells and sensory blocks. My 8 month old loves them both and I’m extremely happy with them. But unfortunately the first time I opened the wooden box for the sensory blocks the side broke off, it’s a shame as my favourite part was the storage box and I chose to spend a little bit more money by shopping here because Jaques is renowned for it’s quality and longevity. My mum also purchased something that had a problem so 2 out of 3 items had a problem which is a real shame.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your feedback. We're absolutely delighted to hear that your little one is enjoying the jingle bells and sensory blocks. It means a lot to us to know our toys are bringing joy! We’re really sorry to hear, however, that the sensory block box arrived damaged, and that your mum also experienced an issue with her purchase. That certainly isn’t the standard we aim for, especially when our brand is built on over 230 years of trusted quality and craftsmanship. Please do get in touch with our customer service team at gameon@jaqueslondon.co.uk if you haven’t already, as we’d love the opportunity to put things right for both of you. Kind regards, Jaques of London Customer Service Team

Posted 2 weeks ago

“nice gift however the wooden beads for threads have not been sanded properly and very difficult to get through the actual threads wouldn’t be purchasing again .”

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Posted 3 weeks ago

Thank you for your feedback, and we're sorry to hear that you were disappointed with the threading beads. This certainly isn’t the experience we want our customers to have. All of our products should meet a high standard of quality, and your comments have been passed directly to our product team for review. If you haven’t already done so, please feel free to contact our customer service team at gameon@jaqueslondon.co.uk, and we’d be happy to look into this further for you. Kind regards, Jaques of London Customer Service Team

Posted 2 weeks ago

“I purchased the Noah’s arc for my grandson’s birthday and when he opened it, the side of the arc was not glued securely. Very disappointing. Before it was opened, I’d purchased 4 other items. I’m hoping the quality will be better.”

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Posted 3 weeks ago

Thank you for your feedback, and we're very sorry to hear that your Noah’s Ark arrived with a fault. This is certainly not the standard we aim to uphold, and we completely understand how disappointing this must have been, especially for a birthday gift. If you haven’t already done so, please contact our customer service team at gameon@jaqueslondon.co.uk with a photo of the issue so we can arrange a resolution for you as swiftly as possible. We truly hope the other items you purchased meet your expectations and your grandson enjoys them. Kind regards, Jaques of London Customer Service Team

Posted 2 weeks ago

“I haven't received my order yet, i think this is probably more a reflection of the delivery company. Am chasing it but the lack of information is fustrating.”

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Posted 1 month ago

Thank you for your feedback, and we’re really sorry to hear about the delivery delays and the frustration this has caused. We can confirm that you've been in contact with our customer service team, and the issue is currently being resolved. We’re awaiting your response to our most recent email so we can proceed with next steps. Rest assured, we’re committed to getting this sorted for you as quickly as possible. Kind regards, Jaques of London Customer Service Team

Posted 1 month ago

“Still waiting for my order; ordered over two weeks ago. I hoping the order arrives soon and the products are worth the wait…”

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Posted 2 months ago

We're very sorry to hear that your order has not yet been delivered. We completely understand how disappointing this must be. Please reach out to our customer service team at gameon@jaqueslondon.co.uk or via the Contact Us form on our website, so we can investigate the delivery with the courier and make things right for you as quickly as possible. We’re truly sorry for the inconvenience caused and hope we can resolve this for you promptly. Kind regards, Jaques of London Customer Service Team

Posted 1 month ago

“Please see above. Not very happy. This is not the first time this has happened”

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Posted 3 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologise for any frustration or inconvenience you've experienced regarding this issue with your order. After being contacted, we aimed to resolve the situation for you by issuing a partial refund which is what was requested. We hope this helped! Kind regards, Jaques of London Customer Services Team

Posted 3 months ago

“I had ordered a train I saw online but when it arrived all the instructions were in Chinese only so I have had to email the Company to ask for instructions as to how to get it moving, as batteries alone do not seem to do the job!”

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Posted 5 months ago

Thank you for taking time to leave a review. From your description, it doesn’t appear that the product you received is one of ours. All of our train sets are wooden, require no batteries, and come with English instructions. Additionally, we haven’t received any correspondence from you regarding this issue. If you believe this is an order placed with Jaques of London, please contact our customer service team at gameon@jaqueslondon.co.uk with your order details, and we’ll be happy to assist further. Kind regards, Jaques of London Customer Service Team

Posted 4 months ago

“While the blocks are smooth for use, it is not for anyone but little children. I agree with other reviewers that the word ‘giant’ is VERY misleading. You had to scroll down to read dimensions but i didn’t after seeing word ‘giant’.”

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Posted 5 months ago

“Very disappointing- items very small and not of good quality will not buy from here again”

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Posted 6 months ago

Dear Fiona, We’re sorry to hear that you were disappointed with your purchase. We take pride in the quality of our toys and always aim to provide accurate descriptions and images online. If you'd like to discuss your concerns further, our customer service team would be happy to assist. Kind regards, Jaques of London Customer Service Team

Posted 6 months ago

“Unlike everything else I'd purchased from Jacques the Mud Kitchen was poorly constructed. Screwholes were created on the wrong side of the wood and had to be remade. One piece of wood was broken and I have to glue it back together. Once constructed the the kithcen was sturdy enough and 'fit for purpose'.”

Helpful Report

Posted 8 months ago

Hi Stefan, Thank you for your feedback, and we’re very sorry to hear about the issues you experienced with your Mud Kitchen. This is certainly not the standard we aim to deliver, especially as you've had positive experiences with our other products in the past. We’d really appreciate the opportunity to look into this further for you. Please contact our customer service team, and we’ll do everything we can to help resolve the matter to your satisfaction. Kind regards, Jaques of London Customer Service Team

Posted 8 months ago

“Good service and delivery. disappointed with the products- the skittles are too light to stand up and have started to split after one game😱”

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Posted 8 months ago

“Generally OK. The purely web based order was impersonal - misleading promo codes that didn't apply to my order wereannoying. Absence of a phone number to return calls frustrating - I missed several calls to finalise delivery as I was in meetings at work and couldn't pick up - nor could I call back when it suited me so this delayed delivery. I was also told I could arrange delivery with neighbour via Parcelforce - however this option was not available prior to their delivery attempt, or at least I could find it. Parcelforce than attempted delivery outside of their indicated time when I was out and as I was at work the following day I missed the second attempt. In the end as this was a 50th birthday present and bank holiday approaching I had to take the time off work to drive a 60 mile / 2 hour round trip to pick it up from the depot. Having paid delivery. Really bad experience.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, and we're sorry to hear that your experience did not meet expectations. We understand how frustrating the delivery issues must have been - especially with the added pressure of a special birthday gift and the bank holiday approaching. To help resolve the matter, we did refund your shipping costs as a gesture of goodwill for the inconvenience caused. While our phone lines do not accept incoming calls, our team made several attempts to reach you and also communicated via email to arrange a suitable time. We’re glad we were eventually able to speak with you directly and confirm the delivery address. We also apologise for the confusion around promo codes and the limitations experienced with Parcelforce’s delivery options, which are unfortunately beyond our direct control. We appreciate your honest feedback, as it helps us continue to improve. Kind regards, Jaques of London Customer Service Team

Posted 8 months ago

“.agent broke in first use and now sellotaped. 😞”

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Posted 8 months ago

“The items are of very good quality but I won’t use again. Very disappointing that a company that markets itself as a small independent would use Amazon delivery service.”

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Posted 11 months ago

“Realised made a mistake with order and asked to cancel same day was told couldn’t cancel but could return item”

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Posted 1 year ago

“Item was slow for dispatch then the courier delivered to the wrong address. Contacted the company and were slow to respond to my missing parcel. Then asked if I could go and pick it up. There has been no response since. No offer to resend or refund, very poor customer service, however they are very good at sending sales emails everyday.”

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Posted 1 year ago

“Items very expensive & small, not worth the money”

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Posted 1 year ago

“Fantastic products. Was told id receive two free gifts, neither arrived. Was offered a discount for future spend with a min spend instead of products - terrible customer service. Unable to reach by phone.”

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Posted 1 year ago

“I ordered over 2 weeks ago and still have not received or any communication regarding the order”

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Posted 1 year ago

“Still not received my order been 2 weeks”

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Posted 1 year ago

Jaques of London is rated 4.6 based on 831 reviews