“First time user for Christmas 24 and have already recommended to a friend and she has placed an order. Excellent service, first class ‘nostalgic’ packaging and good products. Will definitely buy from them again”
“I have ordered several games from JAQUES to play with my grandchildren. The games are extremely well made and designed to last. Quality wood and finish on the board games. I intend to leave them in my Will to my grandchildren so that they can play them with their children.”
“I ordered 3 of an item and received 1. JAQUES quickly rectified this issue in time for Christmas. The individual boxes haven’t been opened yet. I bought a bagatelle in the past and it’s really lovey.”
“Keep sending me emails about that goods should arrive before Christmas ..Still waiting for my order placed at beginning of Dec!!! Was disappointed but spoke to a lovelylady yasmin who sent me a replacement which arrived next day don't know what happened to 1storder thank-you”
“the toys are great, wooden and well made. The thing I dont like about Jaques is all the offers and having to be a member of the reward club, so you are never quite sure whether the price you are paying is the best price or whether it will be offered less in a day or two time. Then when I used rewards they weren't valid for what I was buying so slightly disappointed. I just want to pay a fair price for good quality items.”
“Brilliant website- easy to navigate, lots of beautiful wooden traditional toys to choose from and came perfectly packaged for Christmas. Thank you- definitely will be purchasing again in the future!”
“Lovely toy aeroplane, the people and the luggage are so cute and no plastic! It is very well made, quality materials and all in a lovely box with a ribbon. Very quick pick and delivery. Would definitely recommend.”
“Item was slow for dispatch then the courier delivered to the wrong address.
Contacted the company and were slow to respond to my missing parcel. Then asked if I could go and pick it up.
There has been no response since.
No offer to resend or refund, very poor customer service, however they are very good at sending sales emails everyday.”
