Hi there,
Thank you for your wonderful feedback! We’re delighted to hear the bulbs arrived quickly in excellent condition and that the extra bulbs were a welcome surprise.
Kind regards,
Team J Parkers Ireland
“While the bulbs are good, this was a poor experience. The ad online says they will be send quickly! Mine took 13 days at the end of season when time is important.
After 10 days I rang customer service to inquire, a woman just repeated terms and conditions said 28 days in a robotic voice. No sorry, no I understand your concern, we'll do our best. I was treated as an inconvenience.
My request to speak to a supervisor was denied. I was promised a call back - never happened!
Mr. Middleton, Farmer Gracy and Arboretum communicate much better! Won't use J Parkers again.”
Hi Eva,
Thank you for sharing your experience, and we’re sorry to hear about the delay and the handling from our team. This isn’t the level of service we aim to provide.
Although we advertised items on this order would be delivered within 28 days, most orders to not reach this timeframe. Unfortunately, the courier we were using for our Ireland customers went into administration so it did take us a few days to resolve the issue and I am sorry that you were affected.
Kind regards,
Trish
Hi Anne,
Thank you for your wonderful feedback! We’re delighted to hear you found our service efficient, speedy, and reliable, and that you’re happy with the product. We appreciate your recommendation and look forward to serving you again soon.
Kind regards,
Trish
Hi there,
I’m sorry to hear your delivery went to the wrong address and you haven’t received it yet. Please contact our customer service with your order number so we can investigate with the courier.
Kind regards,
Team J Parkers Ireland
“Happy with the perennial plants, but would love if they could source biodegradable packaging instead of the enormous plastic containers that I can't even re-use.”
Hi Nicole,
Thank you for your feedback — we’re glad you’re happy with the perennials. We understand your concern about packaging, it is made from recycled plastic and can be further recycled in your plastic waste.
Kind regards,
Team J Parkers Ireland
“very good at communication re when delivery would take place given that the initial delivery option ceased (Fastways) and so had to be replaced by another one (DPD Ireland). Also, all plants arrived in good health.”
Hi John,
Thank you for taking the time to leave such a wonderful review! We’re pleased to hear that our communication on your delivery was helpful and that your plants arrived in great health. Your satisfaction means the world to us, and we can’t wait to serve you again soon!
Warm regards,
Trish
“Excellent. First order got stuck in Fastway courier collapse. Was notified almost immediately replacement would be sent. Has arrived lovely healthy plant.”
Hi Ingrid,
Thank you for your wonderful review! We’re glad to hear that your replacement plant arrived healthy and that our communication during the process met your expectations. Your satisfaction is our top priority, and we look forward to serving you again soon!
Warm regards,
Trish
“Super speedy delivery, many thanks. 5 stars ( Farmer Gracy takes 2-3 weeks to deliver at this time of year). Very happy with service .
(Would like an offering of 12cm+ Ballerina Tulips instead of 11-12cm to match Farmer Gracy)”
Hi Frances,
Thank you for your wonderful review! We're thrilled to hear that you were very happy with our speedy delivery. Your feedback about the Ballerina Tulips is greatly appreciated, and we will certainly take it into consideration! We look forward to serving you again soon.
Warm regards,
Team J Parkers Ireland
Hi Paul,
Thank you for your fantastic review! We're delighted to hear that you were impressed with our super fast delivery. Your feedback truly brightens our day, and we look forward to serving you again soon!
Warm regards,
Trish
Hi Eugene,
Thank you for your lovely review! We’re thrilled to hear that you appreciated our quick responses and speedy delivery. Your satisfaction is our top priority, and we can’t wait to assist you again soon!
Warm regards,
Trish
“Excellent service from start to finish absolutely fantastic selection that I just love looking through and picking the ones I think would look brilliant in my garden just love it 👍😉”
Hi Brian,
Thank you for your fantastic review! We're so glad to hear you enjoyed our selection and found it inspiring for your garden. Your enthusiasm truly makes our day! We can't wait to support you on your gardening journey again soon.
Warm regards,
Trish
Hi there,
Thank you for your great review! We’re delighted to hear that everything was good and that you had no issues. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Warm regards,
Trish
Hi Christine,
Thank you so much for your lovely review! We're thrilled to hear that your bulbs and plants arrived in excellent condition and that the Heuchera particularly impressed you. Your satisfaction is our priority, and we truly appreciate your kind feedback. We look forward to serving you again in the future!
Warm regards,
Trish
Hi there,
Thank you for your excellent review! We’re so glad to hear that you found our prices reasonable and that your delivery was prompt and secure. Your feedback is invaluable to us, and we look forward to serving you again in the future!
Warm regards,
Team J Parkers Ireland
Hi Glenda,
Thank you for your fantastic review! We’re so pleased to hear that you found our service excellent and that our prompt delivery met your expectations. It's wonderful to know that gardeners in N.Ireland can now enjoy what we offer. We appreciate your feedback and look forward to serving you again!
Warm regards,
Trish
Hi Patricia,
Thank you for your kind review! We're thrilled to hear that you found the ordering process easy and that your bulbs were well packed. Your support is greatly appreciated, and we look forward to serving you again soon!
Warm regards,
Trish
Hi Marie,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve been pleased with your plants and that our delivery met your expectations. Your support means the world to us, and we can’t wait to welcome you back for your next order!
Best wishes,
Trish
Hi Helen,
Thank you so much for your fantastic review! We're delighted to hear that you found it easy to order and that everything arrived in perfect condition. Your support is truly appreciated, and we can’t wait to serve you again soon!
Warm regards,
Trish
Hi there,
Thank you for your excellent review! We're so glad to hear that you experienced prompt and efficient service, and that everything was well packaged. Your feedback is very much appreciated, and we look forward to serving you again in the future!
Warm regards,
Trish
Hi there,
Thank you for your excellent review! We’re so glad to hear that your order arrived on time and in good condition. Your feedback means a lot to us, and we look forward to serving you again in the future!
Warm regards,
Trish
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