Hi William,
Thank you for your 4-star review! We're sorry to hear that your order was delivered to the wrong address. On checking your order it was logged on the website as no. 33 when the order was placed.
Kind regards,
Trish
“Hi , plants & packaging & presentation excellent . Fastaway deliveries let you down . Badly . The box was thrown in over my daughters driveway to land in the middle of her tarmac drive --- even tho I live right beside her !! They are dreadful - always . Why don't you use DPD -- ? They are excellent . Any parcel I have ever recieved through Fastaway has been disapointing”
Hi Maura,
Thank you for your thoughtful 4-star review! We’re thrilled to hear that you were pleased with the plants, packaging, and presentation. However, we’re very sorry to learn about your experience with the delivery service. We understand how important it is for your order to arrive safely and promptly, and your feedback regarding Fastway will certainly be taken into account. We appreciate your suggestion about DPD, and we will explore options to improve our delivery in the future. Your input is invaluable to us as we strive to provide the best service possible.
Kind regards, Trish
Kind regards,
Trish
Hi William,
Thank you for your great 4-star review! We’re glad to hear that all items were delivered safely and in good condition. Your feedback is important to us, and we appreciate your support. We look forward to serving you again soon!
Kind regards,
Trish
Hi Hilary,
Thank you for your 4-star review! We're glad to hear that you were pleased with most of your order. We're really sorry to learn that the anemone arrived in poor condition. Your feedback is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out if you need assistance.
Kind regards,
Trish
“Timely delivery, very well packed and labelled, I have to wait and see results as many of the plants were bare root, but they all looked good. Fingers crossed.”
Hi Raymond,
Thank you for your thoughtful 4-star review! We appreciate your kind words about the timely delivery and careful packaging. It’s great to hear that the plants looked good upon arrival. We share your optimism and hope for wonderful results as they settle in. Your feedback means a lot to us, and we hope to serve you again in the future!
Best wishes, Trish
Hi
Thank you for your review and feedback regarding the despatch notification. I've had a look and they was a delay with them going out but I can confirm that one was sent. Perhaps this may of gone to your spam/junk folder so it would be worth checking there.
Kind regards, Trish
Hi David,
Thank you for your thoughtful 4-star review! We're glad to hear that we could assist you with replacing the damaged tubers. We strive for quality and appreciate your feedback as it helps us improve. If there's anything else we can do for you, please don’t hesitate to reach out.
Best wishes, Trish
Hi Pat,
Thank you for your wonderful 4-star review! We're thrilled to hear that you appreciate our initiative in Ireland and that your plants arrive in good condition and thrive well. Your support means a lot to us, and we look forward to continuing to provide you with quality plants in the future!
Best wishes, Trish
“I would give five stars as plants were excellent and delivered really quickly but they spoilt it by sending a discount off the next order ‘as a small gesture’. But it wasn’t a small gesture - it was a nonexistent one as it was out of date. I have used them again since despite the code not working and I got the same expired discount. Might I suggest it would be better not to send it then you wouldn’t feel aggrieved, just happy with their excellent service. Or why not update the thank you card! They are good though.”
Hi Chris,
Thank you for your review and additional email. We're thrilled to hear that you loved the plants and experienced speedy delivery. However, we sincerely apologise for the oversight with the expired discount code. Your suggestion to refrain from sending outdated offers is very valid, and we truly appreciate your feedback.
Once again, our sincere apologies and I have responded to you directly to advise that the expiry date has been extended.
Kind regards, Trish
Hi Colin,
Thank you for your great 4-star review! We're delighted to hear you enjoyed our selection of plants and found our delivery prompt. Your feedback means a lot to us!
Kind regards, Trish
“Very good product & well packed but big problem with the fastways courier they use are a pure disaster about delivery, they have with your customer it is really put people off buying your great products again unless you change courier thanks again very pleased with products I got Marian”
Hi
Thank you for your review and I am sorry to learn that you have had a problem with our partner courier. One of our team has reached out to you to find out what the issue was as we have had great feedback from other customers and would love to see if we can resolve the issue for you
Kind regards, Trish
“As a long time customer I was very disappointed that I could not purchase seeds or plug plants from mainland UK because of the wicked protocol. Opening a Rep.of Ireland outlet may partially solve the problem.Hopefully not at the expense of quality..”
Hi William
Thank you for your review and feedback. If you find that you do have any issues with quality please reach out to us so that we can resolve any issues.
Kind regards, Trish
“Very speedy delivery. Received what we ordered + bonus. Bulbs of reasonable size and quality considering the price. You could pay a lot more elsewhere for far worse.”
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