JRS Industrial Supplies Reviews

Name: JRS Industrial Supplies
Address: Unit 1G, Langlands Commercial Park, East Kilbride, South Lanarkshire
Rating: 4.51

4.5 Rating 2,614 Reviews

87 %

of reviewers recommend JRS Industrial Supplies

4.5

Based on 2,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

JRS Industrial Supplies 5 star review on 1st July 2026

Tiffany Honeychurch

JRS Industrial Supplies 5 star review on 11th March 2026

Alanah Cairns

JRS Industrial Supplies 5 star review on 20th February 2026

Dawn Roskell

JRS Industrial Supplies 5 star review on 18th February 2026

Calum Dlubak-Daly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, great price but slow delivery.”

Helpful Report

Posted 1 week ago

“Well pleased, arrived promptly, all the garments look great. Thanks guys”

Helpful Report

Posted 1 week ago

“Very pleased with my order didn’t have to wait long at all and was all perfectly we will definitely be ordering again”

Helpful Report

Posted 1 week ago

“Order was over a month overdue. The logo shown at the approval stage bears little resemblance to the delivered item which is very poor and hard to read. Approval photo and actual baseball cap logo attached for comparison.”

Helpful Report

Posted 1 week ago

“I am very happy with the products but the last three orders have not been complete due to out of stock items and it took for me to ring to find out why.”

Helpful Report

Posted 1 week ago

“Avoid ordering from this company unless you want delayed orders, not met promised delivery dates, misaligned garments and VERY poor communication. Currently awaiting a refund for the order we've placed.”

Helpful Report

Posted 1 week ago

“My order was expected within 1 month, however it took over 2 months to arrive. I ordered 2 polo shirts and a t shirt with my logo on them. Both polos were ordered as XL, however, one turned up as a large. Having emailed continuously about the arrival of my orders without any real response about the due date of the items, I didn't bother contacting them again, as it would have probably taken another two months for them to rectify their fault. Very disappointed in the service, the quality of the product was good, and had they delivered timely and got the sizes right, it would have been a far more positive experience.”

Helpful Report

Posted 1 week ago

“Super easy to design my new high visibility jacket, our logo embroidered is fantastic. Great service, well done team thank you.”

Helpful Report

Posted 1 week ago

“I just love the quality of my work wear trousers. This is the 3 year in a row to buy these very comfortable work trousers. Well done. Many thanks.”

Helpful Report

Posted 1 week ago

“Please read the one-star reviews before ordering. I wish I had, because my experience closely matched many of the issues other customers have described. I ordered a bundle of embroidered workwear expecting a professional service and quality products. Unfortunately, my experience has been one of the worst customer service experiences I've had. The first order took around ten weeks to arrive. After such a long wait, I was extremely disappointed to find that the embroidery quality was poor. The stitching was uneven, inconsistent, and in places overlapped parts of the logo. It simply wasn't the standard I expected from a company specialising in embroidered workwear. I immediately requested a full refund, as I had completely lost confidence in the order. However, I was told that a refund wasn't possible because the company needed the opportunity to rectify the issue. Wanting to be fair, I accepted that and gave them the chance to put things right. The replacement order then arrived with the wrong sizes, despite my requested size change having been confirmed before production. Once again, I couldn't use the garments. I was then promised another replacement within seven days and later assured that I would receive the garments before an important business event for which they had originally been ordered. Those commitments were not met. I then received conflicting updates about the status of the replacement, including being told it was already progressing through production before later being told there were stock delays. Eventually, when I requested a full refund after months of waiting, my emails simply stopped receiving responses. By this point, well over three months had passed since placing the original order, and I still didn't have a complete, usable order. The whole reason I ordered the clothing well in advance was so that I would have branded workwear available for business events. Despite planning ahead, I ended up attending those events without the clothing I had paid for. What disappointed me most wasn't just the mistakes—mistakes can happen in any business. It was the repeated cycle of missed commitments, conflicting information, further delays and the lack of a satisfactory resolution despite giving the company multiple opportunities to put things right. I remained patient throughout the process, accepted every proposed solution and gave the company every reasonable opportunity to resolve the issues. Unfortunately, after months of delays, repeated mistakes and an unresolved order, I completely lost confidence in the company. Based on my experience, I cannot recommend them. If you're considering ordering workwear for an event, business launch or anything with a deadline, I would strongly encourage you to consider whether you're comfortable taking the risk of experiencing the same issues that I did.”

Helpful Report

Posted 1 week ago

“Unfortunately my PPE turned up far too late and I had to buy some from elsewhere in the time it took to come”

Helpful Report

Posted 2 weeks ago

“I placed my order and expected delivery at the end of May, as advised on the website. When I had not received a design proof to approve, I had to make contact myself, to then be told that a previous design was being used again. Had I not made contact I would not have known this. No further info was given at this time. At a later date, when I should have already received my order and it had not arrived, I had to make contact again to find out where it was. Only then was I told that there was a big delay due to taking on too much work and my delivery was going to be delayed by an entire month. Had I not made contact myself to ask where my order was, nobody would have told me about this. I placed my order and was then just left waiting and wondering what was going on and whether it was even being processed. No communication at all about any aspect of the order process or the delay. Very very poor service.”

Helpful Report

Posted 2 weeks ago

“Had to chase order at least 3 times - over 3 weeks to deliver - wont be using them again”

Helpful Report

Posted 2 weeks ago

“Products supplied are fantastic. Service however needs work. I placed my order waited the stated 20 days and nothing! So I got in touch and was informed there was an influx of orders and mine would be delayed. I finally received my order after 40 working days double the stated delivery time only to find the extra print I had paid for on the back of the hoodies had not been done. I reported this and was given the option of returning them to get it done (which after the already long wait I wasn’t willing to do) or a refund for this option. I chose the refund that was a week ago still no refund.”

Helpful Report

Posted 2 weeks ago

“Clothing good quality. Logos poor quality. Wouldn’t order again. Delivery took weeks.”

Helpful Report

Posted 2 weeks ago

“I really dont know where to start! After receiving our order and finding items dirty, to then take delivery of a ladies fleece that we hadnt ordered. A number of emails and phone calls to get the goods returned, 2 weeks have passed and they still havent been collected. I had email comformation from Leah that APC were booked to collect Wednesday 1st July. Still waiting.”

Helpful Report

Posted 2 weeks ago

“Very good communication throughout the whole order. The clothes are good quality, correct size and comfortable. Would order again.”

Helpful Report

Posted 2 weeks ago

“My order was a month late with no warning or apologies. I only found out after ringing and sending emails. They were meant as gifts for a group of U9s children, but they did not arrive in time.”

Helpful Report

Posted 2 weeks ago

“Can highly recommend JRS Industrial. Although my order was delayed, it was worth the wait. Quality of polo shirts very good and really pleased with the artwork.”

Helpful Report

Posted 2 weeks ago

“Ordered at the start of April, didn’t arrive until late June and the polo shirts were black when I ordered navy. Decided life’s too short to argue about that considering the time it took to originally arrive. Quality is good but customer service is god awful.”

Helpful Report

Posted 2 weeks ago

JRS Industrial Supplies is rated 4.5 based on 2,614 reviews