“Excellent range of boots, easy to use website and gold standard customer serilvice behind the scenes, very helpful and fast replies. Very happy and will be back.”
“I was searching for some slim, shorter length riding boots - ended up picking up the phone and talking to Customer Services as I needed a fast delivery too - they were SO HELPFUL and i successfully ordered 2 pairs to compare - which arrived the very next day!! I selected to keep one pair, while returning the second was really easy and fuss free.
Super grateful for the help finding exactly what I needed AND for the easy sale and return process- what a great store and lovely customer service- THANK YOU!”
“I cannot praise them enough. I placed an order late one evening, which they dispatched the next day. Royal Mail then lost track of it. I contacted JHR and they offered to chase RM and replace it straight away. I said I'd wait a few more days and it eventually turned up. JHR could not have done more, and replying to my email late in the evening was above and beyond what a customer could expect. Thank you JHR.”
