“The website was fine, the price was appropriate. I ordered an RX for my pet. Shipping was fast. Inside the box, the lid was not on the bottle, pills were spilled throughout the packaging, and the order was short several doses due to falling out of the seams of the box. I found a dose on my front step and another inside my mailbox. This was my first order with Koala, and it's never happened with Chewy.”
“Poor communication, took forever to ship. Was asked to send prescription after it had already been received by company. Agent that called me to tell me to send it had to place me on hold to confirm they had it after I explained…..and then it still took over a week to ship. Never again.”
“I needed two seperate prescriptions. One has been on backorder for over a month. Being a first time buyer I had to go back to the vet and purchase my one prescription”
“The delivery was not very fast. I received it too late to have the item affect my pet before the veternary check. I wouldn't say 'poor' but just 'fair' and a little disappointing.”
“You r prices are very good but the service was very poor. I ordered Cerenia for my sick dog on April 4. I called to find out where it was because there was no tracking on the site. I found out it was stuck some where and you would expedite it. I finally got it on April 20. That is too long to wait for medication when a dog is ill. I could have had it next day from my vet. It seems that the left hand does not know what the right hand is doing. I am disappointed in your service.”
“It took 6 days for you to contact me to tell me you couldn't fill the prescription as writen by the doctor. Plus I think you should have checked with the doctor on the substitution medication and not me.”
