“Only concern at all is delivery was slow and Some items were hard to find. (Ex. Reconcile) Only when I called did I find out that if an item is out of stock it doesn’t show up on the website. I think it should show up on website and list out of stock and allow it to be ordered with the understanding of delay shipping.”
“Discovered Koala from my father in law and so glad I did. Was able to get my dog’s simparica trio for much cheaper using their generous promo codes. They shipped super fast once I mailed in the prescription as my vet doesn’t do rx authorizations.”
“I recently placed an order for my dog, Hank’s Simparica. I was not aware that it comes without the heartworm protection. I thought I had a great deal but now I have to purchase heartworm meds too. The shipping also took a few more days than it should have but they did message me and let me know it was delayed.”
“Very responsive when I have any questions. My only comment for improvement would be that I do wish there was a way to see on their website when my next subscription order will ship prior to the emails I receive.”
“Very quick and easy service. I appreciate that you were able to contact my vet and get the refill approved. The medications were packaged nicely and arrived with no damage. I appreciate it the little handwritten note inside.”
“I’m very happy dealing with Koala Health 👍
Medication arrived before meds ran out.👍
Called your Boston office and Hunter was extremely helpful and pleasant.👍”
