“Koala Health is the best. They send timely reminders and if there is a change to be made they respond quickly. Shipping is very fast at no charge.
Thank you Koala Health for taking care of my fur babies pharmaceutical needs.”
“I paid for my dog’s prescription online and received an empty box from you. I am hoping you make this error right immediately. I am very disappointed as my dog desperately needs this prescription.”
“I called about an order that came automatically which I did not think I signed up for. It was significantly higher than the price I paid previously. I asked if there were any current promotions and was told there was so I asked to be credited that amount. I was put on hold a,long time and finally was told there was nothing that could be done. I could not return the order either. So I said then you lost me as a customer as it was not a way to run a business or take care of current customers. All I wanted was the current promotion so the price would keep me as a customer.”
“When I placed my first order there was a significant discount but when I checked out, it hadn't been applied. It was difficult to find the box to check so I assumed it would automatically be applied. I emailed customer service and they immediately made the change to my account. Customer Service is extremely easy to work with. :)”
“Sadly I requested a hold on the message repeatedly and it did not happen so now that I have two full bottles. I will continue with my veterinary office.lack of communication is the reason for me leaving.very dependable as long as you don't want to make changes.”