“Koala Health has been a pain to order from. The time between ordering prescriptions and them shipping is unacceptable (2 weeks is way too long). Customer service blamed my vet office each time I reached out, but I had been in communication with my vet and knew they were sending everything over timely. Chewy is a much smoother process. Also, to charge me $100 more and tell me my coupon will not be accepted after I placed my order, paid, and over a week and a half has passed is inexcusable. I can't recommend Koala Health because of my negative experiences.”
“It took, weeks longer than it was supposed to to get a life affirming medication for my pet. Because this medicine was not sent on time i was required to get my pet an emergency vet vist and pay for the vist plus the fees to have this medication given by the vet.
I called and left multiple messages with customer service requesting calls back to discuss the matter and never heard back
This meant there was no savings in choosing to business with Koala Pet Pharmacy and it put my pet's life at risk simply because Koala couldn't be bothered to fill a prescription in a timely manner.
1/10 would not reccomend.”
“I had called to cancel the refill and was told it was canceled but received the pkg 2 days later??? Will not be lied too so not ordering from you again! Terrible customer service!”
“I’d like to say it was a positive experience but it was not, I canceled my order got email confirmation that it would be canceled but was then was charged for item anyways and item was also sent.! Now I have a huge charge I didn’t want and have a return”
“False advertising showing pet medication in "pillpack" type packages. Ordered through them and the medicine came in bottles. I contacted them and they said customers have to request the medicine that way. Nowhere they say on the website says nothing about requesting in advance. Completely false advertising.”
“You raised the price of my dog's prescription of galliprant from $69 to $87 without any notice to me
You just go ahead and ship it. Well this will be your last shipment to me. I will be canceling my auto ship”
“I received a second order I didn’t place. It was super unclear that this was an automatic subscription. I’ve tried to contact to cancel but no one’s gotten back to me. Wouldn’t recommend”
“Got email that the item was delivered. Not delivered - sent email to Koala 24 hours ago, and in second email asked for re shipment, as I am moving. Haven't heard anything. Lousy first experience.”
“I
Will be calling you guys on Monday …
cause I just got this email and honestly I think I’m going to ask for a refund or replacement..
cause the prescription bottle was broken and half the pills are stuck to the box …and the whole box was smashed and most of the pills are Wett…
so idk who dropped the ball but the box was completely smashed including bottle pills came in and the top was not on bottle”
“First I was given a discount and order placed then it changed and no discount and my script was postponed in shipping and my dog Lucy was out of her meds for several days due to this”
