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Kukoon Rugs Reviews

4.7 Rating 830 Reviews
93 %
of reviewers recommend Kukoon Rugs
4.7
Based on 830 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Kukoon Rugs Reviews
Anonymous
Anonymous  // 01/01/2019
Hi I’m still waiting on delivery Order was on the 5 of July said 2 days for delivery
Helpful Report
Posted 9 months ago
I have ordered from kukoon before and found them to be of good quality, unfortunately, this time after spending £150 on a kitchen rug...it fell short of their normal good quality....the rug arrived pre-roled and as unrolling I could see the rug was all out of shape at the ends, there is also some stretched points mid way through the rug also...I thought perhaps after leaving it unrolled for a couple of days it may all go into place...sadly not. So looks abit out of sorts on the ends of the rug. I guess that's the chance you take. Still great service and speedy delivery. It wouldn't put me off ordering from you again though.
Helpful Report
Posted 10 months ago
Hi Denise, We're sorry to hear about your less than satisfactory experience with our product. Your feedback is incredibly valuable to us, and we want to make things right. I can see you received a refund. Please reach out to us at support@kukoon.com, and our team will prioritise your concern to ensure a swift resolution. We appreciate your patience and the opportunity to improve.
Posted 10 months ago
Had to return but still waiting for a refund. I will update once received
Helpful Report
Posted 11 months ago
We're sorry to hear about your less than satisfactory experience with our service. Your feedback is incredibly valuable to us, and we want to make things right. Please reach out to us at support@kukoon.com, and our team will prioritise your concern to ensure a swift resolution. We appreciate your patience and the opportunity to improve.
Posted 11 months ago
Kukoon Rugs is rated 4.7 based on 830 reviews