“Not a great experience this time.
I ordered a few weeks ago, and one item was missing.
Ive emailed but not heard anything and it's been over a week now.
Ive chased up again so let's see what happens.”
Hi A,
I’m sorry to hear about your experience this time around.
I understand how frustrating it must be to have an item missing and not receive a timely response. Please reach out with your order number so I can look into this matter for you.
Hi Carol,
I hope you're doing well!
Please could you let me know your order number?
This will allow me to track your order so we can ensure the product is delivered.
Kind Regards,
Jack
Customer Services | Life Lab
Unit D, Evolve @ Vision Park,
Bell Way,
Burnley,
BB12 0BS
T: (+44) 01282 61336
Thank you so much for your fantastic 5-star review, John! We're thrilled to hear that everything arrived as scheduled and that you're feeling positive about your experience so far.
At LifeLab Ltd, we’re dedicated to supporting our customers on their journey, and we can’t wait to hear about your progress. If you have any questions or need assistance along the way, don’t hesitate to reach out. We’re here for you!
Best wishes,
The LifeLab Ltd Team.
Thank you for your thoughtful 4-star review, Geoffrey! We're pleased to know that you found our service fast, efficient, and good value.
We appreciate your feedback regarding the ingredient information labels, and we apologize for any inconvenience they may have caused. Your comments are invaluable to us as we continually strive to improve our products and services. If you have any other insights or need assistance, please don't hesitate to reach out. We look forward to serving you again!
Best wishes,
The LifeLab Ltd Team.
Thank you so much for your amazing 5-star review, John! We’re delighted to hear that you found it easy to do business with us and that our communication in English met your needs.
At LifeLab Ltd, we always aim to make the process as smooth as possible, and your kind words motivate us to continue providing excellent service. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best wishes,
The LifeLab Ltd Team.
Thank you so much for your fantastic 5-star review, Dan! We're thrilled to hear that you experienced great customer service and quick responses.
At LifeLab Ltd, we are committed to providing our customers with the best support possible, and your positive feedback is a wonderful affirmation of our efforts. If you ever need assistance or have any questions, we’re always here to help. We look forward to serving you again soon!
Best wishes,
The LifeLab Ltd Team.
Thank you so much for your wonderful 5-star review! We're delighted to hear that you appreciated our service and experienced quick delivery.
At LifeLab Ltd, we strive to provide an exceptional experience for our customers, and your feedback is a fantastic encouragement for our team. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best wishes,
The LifeLab Ltd Team.
“The product turned up very quickly which was great however, I am still awaiting some documentation and a response to an email I sent hence the 3 stars.”
Hi Sharon,
Thank you for placing your order & for leaving this review.
We haven't received an email from yourself requesting any documentation.
If you still require the documentation, feel free to reach out to us.
Kind Regards,
Jack
Unit D, Evolve @ Vision Park,
Bell Way,
Burnley,
BB12 0BS
T: (+44) 01282 613364
Thank you so much for your fantastic 5-star review, Christine! We're thrilled to hear that you found the ordering process easy and that your goods arrived promptly.
At LifeLab Ltd, we strive to provide a seamless experience for our customers, and your feedback truly motivates us to keep delivering our best. If you ever need assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best wishes,
The LifeLab Ltd Team.
Thank you so much for your amazing 5-star review, Amanda! We're absolutely delighted to hear that you consider our service unmatched.
At LifeLab Ltd, we pride ourselves on delivering exceptional experiences, so your kind words truly inspire us to keep doing our best. If there's anything more we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best wishes,
The LifeLab Ltd Team
Thank you so much for the fantastic 5-star review, Louise! We're thrilled to hear that you had a smooth ordering process and enjoyed our fast delivery.
At LifeLab Ltd, we aim to make your experience as effortless as possible, so your feedback truly brightens our day! If you have any questions or need assistance in the future, please feel free to reach out. We can't wait to serve you again soon!
Best wishes,
The LifeLab Ltd Team
Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to navigate and that your ordering and delivery experience met your expectations.
At LifeLab Ltd, we prioritize efficiency and customer satisfaction, so your feedback truly means a lot to us. If you have any questions or need assistance in the future, don’t hesitate to reach out. We're here to help and look forward to serving you again soon!
Best wishes,
The LifeLab Ltd Team
Thank you so much for your fantastic 5-star review, Maya! We're thrilled to hear that you had a positive experience with our fast service and great prices.
At LifeLab Ltd, we strive to provide efficiency and value to all our customers, and it’s wonderful to know that we hit the mark for you. Your support means a lot to us!
If you have any questions or need assistance in the future, don’t hesitate to reach out. We can’t wait to serve you again soon!
Best regards,
The LifeLab Ltd Team
Hi Sian,
We are sorry to hear about the slight delay in the order.
We can see the order was delivered on the following working day, after the date we had notified regarding the despatch (see image).
We apologise if there were any miscommunications, however, we're glad this issue was resolved.
Thank you for your amazing 5-star review, Igo! We're so glad to hear that you enjoyed our product, found it to be a great price, and experienced smooth delivery.
At LifeLab Ltd, we strive to combine quality and affordability, and your feedback reaffirms our commitment to our customers. If you have any questions or need support in the future, please don't hesitate to get in touch. We look forward to serving you again soon!
Best regards,
The LifeLab Ltd Team
“Some competetive pricing, fast delivery and good customer service, in particular from Sam.
Information on back ordered stock could be more clearly shared with the customer, particularly when an order is paid in full. The 'order has shipped' email and the delivery paperwork imply all stock was shipped, when we were actually short of items.”
Thank you for your constructive 3-star review! We're glad to hear that you found our pricing competitive, enjoyed fast delivery, and had a positive customer service experience, especially with Sam.
We sincerely apologize for any confusion regarding back-ordered items. We appreciate your feedback about the communication and will work on making it clearer in the future to enhance the overall experience for our customers. Your insights are invaluable to us as we continuously strive to improve.
If there's anything more you'd like to discuss or if you have further suggestions, please don't hesitate to reach out. We hope to serve you better next time!
Best,
The LifeLab Ltd Team
Thank you for your fantastic 5-star review, Stephen! We're thrilled to hear that you found our product to be of high quality and that you enjoyed great prices and fast delivery.
At LifeLab Ltd, we are committed to providing the best for our customers, and your feedback truly motivates us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We can't wait to serve you again soon!
Best wishes,
The LifeLab Ltd Team
Hi Philip, We understand your frustration regarding the emails. We send updates to keep our customers informed, but we respect your preferences. You can easily unsubscribe from our mailing list using the link at the bottom of our emails. If there's anything else we can assist you with, please let us know. ]Best regards LifeLab Ltd
“One of the best BULK powder companies in Europe, the magnesium is spot on, hot on the tongue is always a sign of quality mag. i got glycine, glycosamine, mag, msm from Life labs, i would of gotten my collagen peptides but they don't carry a type 2 collagen peptide, Hoping they add this to their range.
10/10 quality products at an awesome price”
Thank you for your incredible 5-star review, Wesley! We’re thrilled to hear that you rank us among the best bulk powder companies in Europe and appreciate your kind words about our magnesium and other products.
Your feedback regarding the type 2 collagen peptide is valuable to us, and we’ll definitely take it into consideration as we expand our range. We’re committed to providing quality products at great prices, and it’s fantastic to know that you’re enjoying what we offer.
If you have any other suggestions or need assistance, don’t hesitate to reach out. We look forward to serving you again soon!
Best wishes,
The LifeLab Ltd Team
“Products seem really good and reasonably priced. The star being knocked off is because some of the products came with scoops and some didn’t. Regardless, the recommended dosage for a product may be, for example, 1,000mg - 3,000mg per day but the scoop was for 330mg, so doesn’t easily mean I can scoop out 3,000mg. Would be better if the scoop was a 1,000mg scoop.”
Thank you for your thoughtful 4-star review, Lauren! We truly appreciate your feedback about the product quality and pricing, and we're glad to hear you’re enjoying our offerings.
We understand your concerns regarding the scoops and the dosage measurements, and we’ll be sure to take your comments into account as we continue to improve our products. Your insights are invaluable to us as we strive to enhance the experience for all our customers.
If you have any other questions or suggestions, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The LifeLab Ltd Team
