“Placed my first order for 3 products with this company, only 2 of the 3 items were sent.
Have emailed twice so far asking for this to be made right, but no response.
I cannot recommend a company that does not respond or fix their errors.”
“Cannot give any kind of review without a product to try, as far as I can say now don't buy anything from lifelab cause you will not receive it, scam company.”
Hi Chad,
Thank you for your reply.
We can't seem to find an order from yourself within our system.
Please contact info@lifelabsupplements.com and we will resolve this for you.
Many Thanks,
Jack
Hi Sheilagh,
I’m sorry to hear about the delay with your delivery from UPS.
I understand how disappointing it can be to wait for your items. Please share your order number so I can assist you further in resolving this issue.
Hi Carol,
I hope you're doing well!
Please could you let me know your order number?
This will allow me to track your order so we can ensure the product is delivered.
Kind Regards,
Jack
Customer Services | Life Lab
Unit D, Evolve @ Vision Park,
Bell Way,
Burnley,
BB12 0BS
T: (+44) 01282 61336
Hi Sian,
We are sorry to hear about the slight delay in the order.
We can see the order was delivered on the following working day, after the date we had notified regarding the despatch (see image).
We apologise if there were any miscommunications, however, we're glad this issue was resolved.
Hi Philip, We understand your frustration regarding the emails. We send updates to keep our customers informed, but we respect your preferences. You can easily unsubscribe from our mailing list using the link at the bottom of our emails. If there's anything else we can assist you with, please let us know. ]Best regards LifeLab Ltd
Hello Rene,
We have checked all of our team's inboxes and are unable to locate your message. Could you please direct us to the recipient's email address?
Additionally, the best before date is essentially the date when we send the supplement for retesting. This ensures the product remains suitable for sale.
Hello,
I hope you're doing well and thank you for the review.
It appears that this issue was resolved with my colleague, as we redelivered this to you.
We are glad we have resolved this, please be more considerate when leaving reviews.
Kind Regards
Customer Service Team
“I ordered a few items a week ago and it still hasn't been delivered I've sent an email in regards to it and still no response I'm not happy at all!!!!!”
Hi there,
I hope you're well and thank you for providing a review.
Please could you provide me with either you're email address or your order number, just so we can look further into this.
Kind Regards,
Customer Service Team
Unit D, Evolve @ Vision Park,
Bell Way,
Burnley,
BB12 0BS
T: (+44) 01282 613364
Hi Fiona,
I hope you're doing well.
Thank you for the reply, however, we've had no emails from yourself. We will be happy to help with ensuring your order is received.
We tried to call you, however, we had no answer. If you could provide me your order number and we will be able to help you.
Kind Regards,
Jack
Customer Service
01282 613364
Mon - Fri 9am-4pm
“Sent me a pharmaceutical item that was manufactured in May of 2020, that was delivered to me near the end of this Feb, and has an expiration date of April of 2024. That's two months from the time I received an item that was made in 2020.
Twice I've tried to contact them about this, and have received no responses.
Steer clear of this company. It's a ripoff.”
Hi Kevin,
Thank you for the review and we would like to ask if you have the batch number of this product?
We believe the certificate of analysis provided was incorrect and therefore we apologise.
We will be able to provide new documents for this product.
Kind Regards,
Customer Service Team.
“I ordered a product from this company, never received any shipping information. I messaged customer service never received a reply. So opened a case with PayPal to get info on the product and the company just refunded the money without any explanation. By the way I never asked for a refund. Buyer beware!”
“I ordered a product from this company, never received any shipping information. I messaged customer service never received a reply. So opened a case with PayPal to get info on the product and the company just refunded the money without any explanation. By the way I never asked for a refund. Buyer beware!”
“My main problem is about how the pricing is presented on the website. I recently ordered an item for about 30$ USD. That seemed like a great price based on what was presented on the product's page. When I ordered, I found out that the shipping costs were about the same as the price of the product. Then, the price in USD was converted to CAD, which resulted in a total of about 75$ CAD. Up to here, I'd agree that those price increases are not ludicrous, but they could have been better presented on the product's page. There is no option to show the price in other currencies and the shipping cost is hidden (unlike on Amazon, for example). And then, once I paid all those fees, I got charged an extra 23$ by DHL, the delivery service, for some obscure reason that I still cannot understand. I had already paid the delivery fees in full beforehand, and now I need to pay again? Such fee was not shown anywhere on the product's page, in the card or during checkout. And to clarify, I was advised of those fees AFTER the item was shipped, meaning that I either had to pay the fees or simply agree to give away 75$ for a slap in the face. No other shipping options were available, so I could not have picked a different delivery service or a slower delivery which, presumably, would have been cheaper. This in particular is unacceptable. In summary, what I thought would cost 30$ cost me around 100$.”
