“Not a great experience this time.
I ordered a few weeks ago, and one item was missing.
Ive emailed but not heard anything and it's been over a week now.
Ive chased up again so let's see what happens.”
Hi A,
I’m sorry to hear about your experience this time around.
I understand how frustrating it must be to have an item missing and not receive a timely response. Please reach out with your order number so I can look into this matter for you.
“Life Lab offers a fast service and seems efficient. My problem is that the Size 0 capsule maker I bought is very poor in use compared to the Wananfu 000 capsule maker I already have. There is a poorly designed spreader, and the tamper is difficult to locate correctly, whereas the Wananfu machine is reliable, easy in use, has a well designed spreader and tamper and one can make many many more capsules at one go than with this tiny machine. I found it to be as much trouble to make just a very few capsules as it is to make 100 with the Wananfu. The Life Lab capsule maker tends to crush and split the capsules, which are rather brittle. Again, I have never encountered an issue with brittle capsules before. I would not recommend the products and I would not buy again. I wish I could return it but I have used it, albeit I will not ever use it again. It will go in the bin.”
Hello,
Thank you for submitting your review.
In regards to the capsule machine, Size 000 capsules will not work in a Size 0 capsule machine. This is potentially why you may have been having issues.
We apologise for any inconvenience and we will be more than happy to refund this order.
Kind Regards,
LifeLab Supplements
“Lifelabs failed to reply to my earlier email regarding offering separated Pullulan capsules compared to what they supply, even though as supplement sellers they 'obviously' use separated capsules to make their own supplements. Perhaps they may think that if they sell separated capsules, customers who buy bulk separated capsules to sell would be in competition with them?”
Thank you for bringing this to our attention. We’re sorry to hear that you’ve had this experience. We’ve checked our email inbox but couldn’t find any correspondence from you. Could you please confirm the email address you sent it to or forward the original email to us? We’re eager to resolve this issue for you as quickly as possible.
“They had the one supplement that not many others sell: Naringin. The purchase process was smooth. Price a bit too high. However products that according to the website are available actually are not :-/ My latest purchase has taken two months and I have not yet receive my purchase. Problems: a combination of out of stock and a mess with the delivery, where they send my purchase to wrong adress. After my multiple follow up, they promissed to correct the address but they modify it to another wrong one again :-/ Hope I one day will receive my purchased product. And hope the long delivery time and multiple transportation and returns has not exposed the product to heat and humidity ?> spoiled product”
