“The product itself (tractor) is well built and as mostly as described. Its very big, although the seat is not adjustable and as such children over 5 struggle to sit in it (despite saying up to 8 years old).D
Customer service and delivery needs improvement. Dont expect this product to arrive quickly, even when living in the same city as their distubution centres. Had to call support 10 times, sometimes rude, dont know where the prodcut is, blamed the shiipping company etc, eventually spoke with manager who was more helpful.”
Hi Rob,this certainly isn't the experience we'd want for any Little Riders customer. We hope that our team has since been able to resolve this satisfactorily for you. If you wish to discuss your concerns further, feel free to reach out to our customer support team, our contact details are found here: https://www.littleriders.com.au/form/contact-us/
“The saddle isn’t attached so is always slipping down/around. It’s only a week old and makes some new noises. Wheels aren’t good for anything but polished concrete…. It’s good I don’t feel like it’s $300 good.”
We are sorry to hear this. This certainly isn't the experience we'd want for any Little Riders customers. Here at Little Riders Australia, we value all feedback, even if it isn't what we'd hoped to hear. We like to help our customers get the best possible experience with the product they purchased from us, If you wish to discuss any further concerns, may we please request you to send us an email at support@littleriders.com.au or call us on (03) 7068 8517. We are available Monday- Friday from 9am to 5pm.
“I placed my order in November with an estimated delivery date of 8/12/23. With 4 email attempts and trying to call the service number countless times I finally got told they would resend my order (this was 1 week after Christmas). I did not receive my order until the 18/1/24. The service was not great.”
“Put the Volvo excavator together on my sons birthday he was so excited & the arm doesnt work. It doesnt even move while on sand was ment to have Eva tires & it doesnt not very happy. IN SAYING THAT THOU I ORDERED THE DIGGER & ASKED THAT AS SOON AS THEY RECEIVED THE ITEM IT WAS SHIPPED SO IT MADE IT TO ME IN TIME FOR MY SONS BIRTHDAY (2 WEEKS) AND IT WAS HERE INTIME SO THANK YOU.”
