“The product itself (tractor) is well built and as mostly as described. Its very big, although the seat is not adjustable and as such children over 5 struggle to sit in it (despite saying up to 8 years old).D
Customer service and delivery needs improvement. Dont expect this product to arrive quickly, even when living in the same city as their distubution centres. Had to call support 10 times, sometimes rude, dont know where the prodcut is, blamed the shiipping company etc, eventually spoke with manager who was more helpful.”
Hi Rob,this certainly isn't the experience we'd want for any Little Riders customer. We hope that our team has since been able to resolve this satisfactorily for you. If you wish to discuss your concerns further, feel free to reach out to our customer support team, our contact details are found here: https://www.littleriders.com.au/form/contact-us/
“Needed some spare parts for an electric car we purchased a couple of years ago. Some parts we needed werent in stock, but the team at Little Riders were able to track down what we required with ease.
Car is back up and running again. Thanks for all the help! Aftersales support is much appreciated.”
“I purchased the kids Toyota hilux for a Christmas present. It is now not working and after copious emails back and forward we still have no resolution. Customized service is atrocious.”
This certainly isn't the experience we'd want for any Little Riders customer. we value all feedback, even if it isn't what we'd hoped to hear. We like to help our customers get the best possible experience with the product
they purchased from us, so if you wish to discuss your feedback in more detail, check if the item is running to specification, do some troubleshooting with us, and find solutions, we'll be happy to help you. To get started, reach out to our experts for support, via the contact page on our website: https://www.littleriders.com.au/form/contact-us/
“The saddle isn’t attached so is always slipping down/around. It’s only a week old and makes some new noises. Wheels aren’t good for anything but polished concrete…. It’s good I don’t feel like it’s $300 good.”
We are sorry to hear this. This certainly isn't the experience we'd want for any Little Riders customers. Here at Little Riders Australia, we value all feedback, even if it isn't what we'd hoped to hear. We like to help our customers get the best possible experience with the product they purchased from us, If you wish to discuss any further concerns, may we please request you to send us an email at support@littleriders.com.au or call us on (03) 7068 8517. We are available Monday- Friday from 9am to 5pm.
“Purchased the tractor, has not worked since week 2 of owning it. Have made contact numerous times over the last few months & have purchased a new charger (1mth from new) been sent a switch which didn’t work. Have been told to buy new batteries. I have tried to return tractor & it’s like getting blood out of a stone. Still trying to send it back”
Hi Chrissy,
Thanks for taking the time to share your feedback about your experience, even if it isn't what we'd hoped to hear.
We like to help our customers get the best possible experience with the product they purchased from us, so if you wish to discuss your feedback in more detail, check if the item is running to specification, do some troubleshooting with us, and find solutions, we'll be happy to help you.
May we please request you to send us an email at support@littleriders.com.au or call us at (03) 7068 8517. We are available Monday- Friday from 9am to 5pm.
“Bought a canam buggy. Purchase and pickup experience was easy but there were missing parts in the box so I've been unable to complete assembly.
Have tried getting in contact with support. Initially they were reasonbly ok to respond and said the replacement parts would be arranged, and closed the support ticket without getting my address details. It's now been 3 weeks and haven't seen any parts or heard from them since. Have tried reaching out multiple times but get no reponse.”
“The quality of this product is absolutely insane! You definitely get what you pay for plus more. My daughter adores her pink buggy bike and the fact you can hook up Bluetooth to the car as well really ties it all in.”
“Hi we have been waiting on a replacement vehicle to be sent from you since xmas eve and all we are getting is the run around. We are sick of it and if we dont have it on our door step by next friday being 15/03/2024 we will be taking this matter further to department of fair trading.”
“I placed my order in November with an estimated delivery date of 8/12/23. With 4 email attempts and trying to call the service number countless times I finally got told they would resend my order (this was 1 week after Christmas). I did not receive my order until the 18/1/24. The service was not great.”
“Great car and very easy to assemble. Customer support was easy to deal with when I had a question and resolved it quickly. My child really enjoys driving it and the sounds it makes!”
“I am impressed with the quality. The car assembly was straight forward with easy to follow and well written instructions.
The grandsons are looking forward to many years of driving the same car as their grandfather!”
“Works well, would like some more detailed instructions.
Got caught out on not connecting the battery, but once that got sorted all good.
Cannot wait to see the grandchild in it on xmass day”
“Our $499 tractor arrived with broken tray. Have contacted company to be told it will be referred on and they will get back to me within 24-48 hours.
I still have not received any contact regarding remediation of this issue and we are two business days before Xmas. Looks like our expensive present won’t be able to be gifted. Very disappointing”
