Luxe Emporium Reviews

Name: Luxe Emporium
Address: Cobalt 3.1, Newcastle Upon Tyne, United Kingdom
Rating: 4.41

4.4 Rating 307 Reviews

84 %

of reviewers recommend Luxe Emporium

4.4

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5

Luxe Emporium 5 star review on 27th May 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order last week and should have received a free bracelet with the order. Still haven’t received the bracelet”

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Posted 2 weeks ago

“Beautiful rings but u didn’t get sent the ring box. Have emailed multiple times and no reply. So although the rings are lovely the customer service is non existent”

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Posted 4 months ago

“First order with you and ordered earrings which were not what i expected. I organised a return immediately, hadn't taken them out of the package which is still sealed but couldn't return them.”

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Posted 5 months ago

“Not having a phone number to call is very inconvenient and your email system ie replys are not very quick”

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Posted 6 months ago

“took over a month to get here didn’t get told it would take that long as i selected next day shipping. The price is outrageous for the item aswell as shipping times”

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Posted 7 months ago

“Chain broke after 2 days, very disappointed”

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Posted 10 months ago

“Beautiful ring but faulty unfortunately. Missing a stone. Also seen other reviews mentioning the same issue. Not worth the hassle if you specifically buy the item for a holiday/ hen or honeymoon.”

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Posted 10 months ago

“Love the items i have received however one item was missing from my order and im struggling to get any responses when i chase up where the rest of the order is”

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Posted 11 months ago

“My order came wrong I got sent the complete wrong ring to what I ordered, it’s stunning but again not what I ordered. I then contacted regarding being sent the wrong order and have had 0 response which is quite disappointing. Overall the jewellery is gorgeous from here but I’m not very satisfied about receiving the wrong thing and getting no help to resolve the issue.”

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Posted 11 months ago

“Very disappointed a stone has fallen out less the an a week after receiving it. Even more disappointed, I have not had a response from customer services.”

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Posted 11 months ago

Luxe Emporium is rated 4.4 based on 307 reviews