Luxe Emporium Reviews

Name: Luxe Emporium
Address: Cobalt 3.1, Newcastle Upon Tyne, United Kingdom
Rating: 4.41

4.4 Rating 307 Reviews

84 %

of reviewers recommend Luxe Emporium

4.4

Based on 307 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5

Luxe Emporium 5 star review on 27th May 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stone has fallen out of my ring after 3 days and nobody responds to my emails and there is no other way of contacting anyone”

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Posted 1 day ago

“Returned 2 rings one for exchange and one for refund as it was too small and they had no other sizes available. Once I returned them I was asked to pay £7 for the returned and the difference in price for the exchange. Then when I finally received my refund it was minus £5. What is this for?”

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Posted 2 weeks ago

“Had the ring for 2 months and a gems already come out”

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Posted 3 weeks ago

“Unfortunately, I haven’t received my order and I have not been advised when to expect my order. Very frustrating”

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Posted 1 month ago

“How can I make a review when after 2 weeks I have still not received my ring!!!!!! Shocking”

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Posted 1 month ago

“Ring was too small tried several emails to return it had nothing back weeks has gone on too late to return it now !!!!!”

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Posted 2 months ago

“My item was not received. Once dispatched, I requested to know why my tracking number wasn’t working, after 3 weeks, my item had still not left the courier, I tried communicated a few times to know what was going on but communication regarding the matter has not been satisfactory.”

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Posted 3 months ago

“Not received our order it seems the post office sent back to you because the address was unreadable , and we cannot get in touch with you to find out what has happened to the delivery Can anybody sort this out Royal Mail Hi Wendy June Barnes We've now returned your parcel to Luxe Emporium X Limited, please contact them for any further information. Keep tabs on your parcel with the Royal Mail App ____ Download the App Want to track your parcel? ____ Royal Mail Hi Wendy June Barnes We've now returned your parcel to Luxe Emporium X Limited, please contact them for any further information. Keep tabs on your parcel with the Royal Mail App ____ Download the App Royal Mail Hi Wendy June Barnes We've now returned your parcel to Luxe Emporium X Limited, please contact them for any further information. Keep tabs on your parcel with the Royal Mail App ____ Download the App Want to track your parcel? ____ Want to track your parcel? ____”

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Posted 3 months ago

“Diamond fell out within a few days and sent an email to inform Luxe . Took 2 days to reply to every reply I had to send ie description and pictures . Then sent the ring back and never heard for over a week . I emailed again and was told abruptly that I had been informed a new ring was getting sent out which I wasn’t . Wouldn’t recommend purchasing anything from this company .”

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Posted 3 months ago

“The quality of these necklaces was terrible for the price I paid very cheap quality! And does not look Like the images advertised.”

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Posted 4 months ago

“Waiting refund so not good”

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Posted 5 months ago

“I cannot leave a review yet,, i ordered a ring one week ago and have never received it! Money & all has been took from my bank. I got confirmation email regarding my order and said i will get one when its dispatched nothing yet so beginning to doubt this company! Why ask me to review when i have never received ring!”

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Posted 6 months ago

“Only wore ring once & two stones have already fallen out”

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Posted 7 months ago

“I have not received my item yet”

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Posted 7 months ago

“Looking at your ads the products look beautiful I really wanted to order I placed an order for a ring sizer 4 weeks ago and I’ve still not received it I just feel really disappointed as if the sizer takes this long how long will the rings take?”

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Posted 7 months ago

“Ordered ring sizer, size 5, ordered 2 x rings, way too small ! had to return ..”

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Posted 8 months ago

“I’m very disappointed with my ring , it looks cheap because the stone is really dull . I really feel let down by all the supposedly wonderful reviews . What a waste of money !!!!”

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Posted 8 months ago

“So your advert says 24 hour or next day delivery. I still have not received my order over a week late, an counting”

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Posted 8 months ago

“Rings came quickly, however I had a problem with the shank on the solitaire stone it was catching on everything, obviously not good, I contacted them asking how to exchange and after 2 days received a reply asking me take pictures, taking pictures of tiny ring shanks is difficult so I asked why. They replied again 2 days later saying this was there policy, I said I am not asking for a refund just an exchange. The two eternity rings are badly made they again catch on clothing etc. Eventually I gave up and have kept the poorly made solitaire. So if you are in any way looking to buy from this company do not expect good after sales. I would not want to exchange for exactly the same ring if it was not poorly made in the first place. Looks wise they are ok but nothing special, and not worth the premium asked. Shop around and go elsewhere, I wish I had.”

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Posted 8 months ago

“The waiting time is too long and no communication no matter how many times you send mail, just marketing emails. Money spent not worth the value. Wont recommend.”

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Posted 9 months ago

Luxe Emporium is rated 4.4 based on 307 reviews