“Can not get a phone signal, people cannot get hold of me, Internet is temperamental. Most of the time I get a "Not registered with this network " when trying to call out. Customer service is useless and rude too.
Terrible service”
“I strongly warn against Lyca Mobile! Service in Switzerland keeps ignoring all complaints despite that they failed totally and STOLE my money:
I have bought a card with 50 GB internet plan during my travel to Switzerland. I clearly explained my needs to Lyca Mobile representative in the shop. He gave me a Lyca Mobile leaflet with promo activation, I had to buy a Lyca SIM card and initial top up. Then I was to use the leaflet to top up more via internet and later activate my package.
It did not work for 2 days, so I called Lyca support, talked over one hour and finally the representative told me they would refund my top up, as I had been mislead by sales representative. I was informed that the promo was available only for transfer from other operator, but it was mentioned in German on the leaflet so I was not able to understand, so I trusted Lyca representative.
I agreed to refund my funds and waited patiently.
After a week I asked again by email for the refund. So asked 10 times and they or answered with generic answer or finally stopped answering, did not refund money. So I was traveling through Switzerland without service, without internet and lost my money and couple of hours talking and mailing to Lyca support.
Never buy Lyca Mobile, as if you have any issues they will not help and they will steal your money!”
“0 for Ireland LycaMobile. Terrible. I am waiting for a refund of a SIM that it never worked since September 23, from today that I talked with them by chat and they told me the same of always... That my refund will arrive, but it never comes.
They don't give you a solution. You send emails and they answer to you telling you the same like a robot or don't answer to you. If you call them no one pick up the phone, just Lycamobile from UK, Belgium or other countries but never in Ireland so they can't help you. One day Lycamobile from Ireland pick up me the phone, just ONE DAY, and the woman that it was "helping me" was rude, and racist because I had problems with my English and she was doing sounds with the voice really anoying just because I couldn't understand her. So, they don't have any patience with people with other countries that don't speak English very well, they also are rude and racist, and if they have to repeat to you the same things they answer to you so bad.
DON'T BUY ANYTHING HERE.”
“I hear about like Lycamobile call centre they help but i have bad experience with them I am going to finished my contract with them and convert my sim to Vodafone or other company. They just waste the time if they didn't you pick up the calls. Today I call twice at 15:16 pm and she pick up the call and she said my name is Emma how can I help you, I told her I need to activate my bundle and register my sim but she said we don't have this service to activate and register the sim card. She was not like to help and play with keyboard and event she didn't have intention what the customer needed?”
“I would give zero stars if I could, they've completed ignored attempts to contact them.
I ordered an eSim from them, received an email with a broken image; this is supposed to be the QR code to download the eSim. Tried to contact them, support not available outside of working hours, and their chatbot is worse than useless. No way to swap the eSim to a normal Sim, and no way to login to your account without a number (which you don't have unless you have the Sim). No reply to my email for 48 hours, at which point they ask for a load of superfluous information. I reply with the information requested the next working day, they should be able to find this information from the order number - I had supplied the order number, and my email address. No response, send another email, no response, try to contact them via the chat, seems to be a queue for a very long time. No response, email them asking to cancel my contract, no response. Over 2 weeks later and still no response, no eSim, no Sim, but charged for a service I'm not able to use.
Next step is to report them to Ofcom, it seems like I'm not the only customer with these issues.”
“(Reference number - 98590757 ) regarding refund of auto topup complaint was raised on 9th November 2023,today 4th December and I didn't receive any refund yet. I have tried calling everyday and everyday they say you will receive it in 5-7 days. Pure lies, stay away from lycamobile. They don't value the customers.”
“Cheap - but the customer service is beyond awful. I signed up for three SIM cards for my family and two of them were blocked due to me paying with the same card - fair enough - I understand the need for financial security.
But when you phone customer service -jeez! 10 mins to be told it will be sorted in the next 24-48 hours. I am on my 11th call - it has been two weeks without a functioning SIM card - arrrggghhh!!!!”
“TOTAL SCAM
Signed up with moneysupermarket and got new customer deal
30 days passed and sim doesnt renew as you supposely havent put any credit on even though your card is on the account
So you have to sign up for a more expensive deal or leave”
“I purchased international unlimited plan ( $60 ) and when I went to Europe I could not make a phone or call text would not hook up to the internet ! I bought a Orange sim ( $35 )and it worked perfictly for the rest of my trip ! After I got back I called customer service and got nothing they gave a list of things I was suposed to do to hook up to the cell system in Europe (the first time I had heard of this) Save your money and hastel and get a Orange SIM at your destination at a phone store.”
“I ordered an unlimited data SIM. After 24 hours use, the SIM stopped working. No communication or change to my account on the app.
After complaining, I was emailed saying that I had to send a copy of my ID and an explanation as to why my data use was high!
That's 2 days use, and cut off for high use on an unlimited data plan.
I sent my ID and outlined my use, against my better judgement and have yet to hear back.
Not unlimited unlimited data, cutting me off without warning, and then no customer service afterwards.
Buy cheap, buy twice.”
“Seriously the worst most unprofessional network and customer service in the Uk , 4 months been straggling with the network and missing tens of calls on daily basis, phoned customer service Many times and emailed the complaint team few times no respond till today they asked me to order new SIM card online because they can’t send me new SIM card unless I ordered it online and pay for it . Really rubbish”
“Worst company to EVER deal with! To begin, when I switched over to them, I went my first 5 days without service! When I activated my new account, 2 lines, the accounts were never activated properly. When I called customer service, they told me I needed to select a plan (which I did when I switched over AND paid!)…THEY COULD’NT HELP ME, SAYING THERE WAS NOTHING THEY COULD DO! They then directed me to go back to the place where I purchased the service, which was an independent retailer, and he was out of the country for a few days…which is why I had to be without service till he came back! Let’s not begin talking about the service…WHICH IS HORRIBLE! I had to ALWAYS look for WiFi to even use my phone! So when I decided to switch, guy in customer service was, ONCE AGAIN, RUDE! When I asked for my account number and transfer pin, he was asking me questions like “why do I want To switch” “give me 2 numbers that I call frequently”. Then when I told him I needed my info for my second line, he told me to call back, because calls were timed. Then I had to argue with him and tell him he can just help me out! That the wait times are ridiculous! He kept insisting I hang up and call back! Once I told him that this is a perfect reason why I wanted to switch, because their customer service is bad, he then agreed to help me! BUT STILL continued to be rude and tell me “you better make this fast”…I thought I did right when I switched to them…NOPE! I would NEVER recommend this company!”
“Hello, STAY AWAY FROM LYCA SERVICE
It's the 4th time that Lyca took all my money from my phone while I still have data on my phone.
I know they set it automatically if someone's data is below 2GB they just utilized/stole it to use your money.
yesterday, I had almost 3 GB of data and 20.02 euros on my phone, and within 12 hours it took all the data and 20.02.
this is not the right way to deal with your customers.
Lyca acts like a thief, stop it it will not work longer.”
“Never sign up for auto renew, it is impossible to turn off. None of the automatic methods work, and the customer service will keep asking for more proofs of identity just to waste your time and energy and charge you more.”
“This is such a terrible company to try and do business with the customer service department is seemingly run by imbeciles and they never reply to emails. I bought two sim cards one for me and one for my wifes phone and never even bothered fitting hers after the terrible experience trying to get mine to work. It would appear they had been cyber hacked or so the internet responses said and after i placed the sim card in and switched on the phone i got only a message saying no credit and to go to a local shop and purchase credit even though i had paid in advance for the sims. I could not log in and create an account as my number had not been recognised until i registered it and i could not do that as the phone kept saying i had no credit. Many many attempts to get through to their customer service department by landline failed after holding for an answer and email after email got no response. I asked for reassurance that as i could not use the phone and sim that i wanted assurance they would not auto renew but nothing ever came back to reassure me. I never even opened the envelope of the second sim card for my wife and have since switched to Lebara who have been excellent and the sim worked perfectly the instant i popped it into my phone. Tonight i have had an email from Lyca Mobile service department in really bad broken English asking me to ring them on my Lyca number about auto renewals...............God help me!!!!!!!!!!!!!! all i want is reassurance that they will not try and rip me off for more money from my bank accounts.”
“Recently joined Lycamobile. I'm not receiving calls (people calling me say it sounds like the line is dead). Trying to fix the issue and customer service are blaming the phone companies of the people calling me! Lycamobile customer service is truly awful.”
“I joined Lyca mobile 13/08/2023 firs few days service was ok but after that I was unable to receive any phone call and text messages then I called customer service several times and customer service representative told me they will report the issues to the technical team then they will sort it out but nothing happened. From end of the September I was unable to use internet as well as text and call then on 07 October 2023 I received a text message regarding website cyber attack and hacked after that my phone showed invalid SIM.
I called many times to the customer service it was impossible to get through luckily I was able to get through the customer service on 23/10/2023 when I request the agent to order a New SIM for me but she said I have to order via website for a free SIM now while I was trying to do order but when I put the SIM number then it’s saying “MOBILE NUMBER DOES NOT EXIST “
I emailed customer service by explaining everything on 24/10/2023 but no response at all.
So I can not pay each month without getting any service.
So could you please STOP renewal of monthly contact and CANCEL THE SUBSCRIPTION AND TAKING PAYMENTS otherwise I will cancel it.
Also refund my 3 months money or at least 2 and Half months money as I was unable to use services.
If you do not take necessary action then I have no other options without reporting to the OFCOM.
Note: They reply my review but not email response yet Still taking money from my card.”
“Not trust worthy , fraudulent network, bad customer service, on oct 5th lycalmobile deducted my debit card $10.50 for 13 time, I called to tell them several time without refunding my money, I file a claim with my bank , I was ask to cancel the claim or else they will block my number , Please stay away from them they are more than scanmer.”
