Mail Manager Reviews

Name: Mail Manager
Address: 78 Whitfield Street,Fitzrovia,London,Greater London,W1T 4EZ, London
Rating: 4.29

4.3 Rating 481 Reviews

84 %

of reviewers recommend Mail Manager

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Joseph.Soper@Mailmanager.com

Location:

78 Whitfield Street,Fitzrovia,London,Greater London,W1T 4EZ
London
W1T 4EZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are some real failures in retrieval and filing - and I've tested it. For retrieval, I open the search window and type in a known "Subject" or the "Search Terms" (it happens with both), and the email does not show up in the results literally nothing shows in the results. Folks in my office work on 3-5 projects at a time, but I work on all of the 150+ and I always put the project name in the subject line for all communication (copy and paste it in the email subject line from my project list) yet, I can never find anything by looking in all emails from "Subject" or "Search Terms". I have to go directly to the location folder (that it should be in) and search by "from: my name". to find the emails. But the failure happens if that is not helpful at all if I have filed it in the wrong location. If I have filed it in the wrong project, I will never find it again unless by accident. For filing, it is not nearly intuitive enough. Like I stated earlier, My emails all have the project name in the subject line, copied and pasted from our project list for 100% accuracy. Yet the intuitive filing suggestions rarely ever suggest it. The top 5 email storage locations suggested are the filing locations that I've used with the individual that I am emailing. If all my "1234 Acme project" always is filed in "1234 Acme project" then why are the suggestions never "1234 Acme project"? I always have to go to "More locations and options" type in the preferred location name and file. Honestly, I think this takes way more time for me than the "rules" method I used that is built into Outlook. For the folks in the office that are working on 5 projects, I think this is fine. I absolutely love the idea because being cc'd on emails is often forgotten so I can go into the location files and search for items I'm missing without bothering project managers, but for me, it is a lot of effort and when I need to retrieve things, it is a lot of headache.”

Helpful Report

Posted 4 years ago

Hi Tonya, Thanks again for your time today to take a look at this, I appreciate your feedback! Unfortunately, today, the issue didn't occur but if you do notice it or anything else again, please let us know by dropping an email to support@mailmanager.com and we'll get a screenshare arranged with you to take a look. Vikki

Posted 4 years ago

“No Mac version available. Does not work in virtual Windows machine on Mac.”

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Posted 4 years ago

“Does not work.”

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Posted 4 years ago

“No, I will not recommend Mail manager. Just too time consuming and ineffective. Wish my IT admin will uninstall it from my computer.”

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Posted 4 years ago

Hi Fortunato, Thanks for your feedback, it sounds like you're not getting much value from the solution which I'm sorry to hear. I'd like to help with this if possible - I'll contact you separately. Many Thanks, Alex

Posted 4 years ago

“Used to use this software. Then ceased to work properly. Tried to ask for help but they couldn't care less. Use something else now”

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Posted 4 years ago

Hi Peter, Thanks for taking the time to give us a review, I'm sorry to hear that. If you're interested in seeing how our software and service has changed, please get in touch, I'd be happy to speak with you. Thanks, Alex

Posted 4 years ago

“keeps failing to come on, i haven't use the system in months. its very complicated to use and i dont like it at all.”

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Posted 4 years ago

Hi Ciaran, Thanks for your feedback. I'd like our Support team to address this in more detail as it sounds like an ongoing problem. They'll be in touch with you shortly. Thanks, Alex

Posted 4 years ago

“Powerful, but takes too long. Not well suited to our business.”

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Posted 4 years ago

Hi, I'd like to hear about this issue in a bit more detail. I've asked our Support team to contact you to explore this further and see if there's anything we can do with regards to speed. Kind Regards, Alex

Posted 4 years ago

“After being a long term user of Mail Manager and being the decision maker and budget holder getting it into engineering company I previously worked for, I have been a very long term advocate for Mail manager. I also use it at home for many year as its just so powerful and helpful, to the point I do not want to be without it. Version 10 upgrade has stopped mail manager from working and after numerous emails with support to fix it, it's still refusing to file anything, but I can search. I'm also been told that support for IMAP / SMTP is being removed meaning I cant use the software any more, after over 10 years of filing, and no communication to existing customers about this. A very sad day and being forced to look at alternate applictions, of which there are very few. I will continue talking to support in the hope they can get it working but not holding out much hope..”

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Posted 4 years ago

Hi Andy, Thanks for your feedback, I'm sorry to hear that you're unable to use Mail Manager to its full extent after being a long-time user. I'll see what I can do on our end to help this issue with Version 10. I'll contact you via email if we have any information that may help. Kind Regards, Alex

Posted 4 years ago

“never works after we renew. says it is expired.”

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Posted 5 years ago

Hi Mark, thank you for taking the time to submit your review on Mail Manager. Our Support team will follow up the issue with your licence details if this problem persists. Kind Regards, Alex

Posted 5 years ago

“Excuse me, but I has STOPPED USING Mail Manager for about 2 years.”

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Posted 5 years ago

Mail Manager is rated 4.3 based on 481 reviews