Mail Manager Reviews

Name: Mail Manager
Address: 78 Whitfield Street,Fitzrovia,London,Greater London,W1T 4EZ, London
Rating: 4.29

4.3 Rating 481 Reviews

84 %

of reviewers recommend Mail Manager

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Joseph.Soper@Mailmanager.com

Location:

78 Whitfield Street,Fitzrovia,London,Greater London,W1T 4EZ
London
W1T 4EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannoy use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use!”

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Posted 2 months ago

“The software is outdated, and if you dare cancel, they will tell you you're auto-renewed into another 2-year term, in which they act nice by saying it's only 1 more year of paying something you don't want.”

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Posted 4 months ago

“Trying to cancel the contract as the software doesn't really work for us anymore and the price has increased dramatically. It also doesn't work with the new Outlook. Gave more than the 90 days notice required, to be told we are locked into a rolling 2 year contract and can't terminate until 2025.”

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Posted 7 months ago

“I think the support service with Mail Manager Ideagen is absolutely terrible which is disappointing. Trying to get Antony to speak with you is extremely hard. Elevating the problem is slow. A simple problem has taken weeks to resolve rather than them sorting over a call quickly.”

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Posted 10 months ago

“Six months ago I would rate this application as 5 stars and outstanding, can't live without. Now Ideagen does the Mail Manager Tech Support and it is terrible. I think the change might have an impact on the stability of the software too. Project channels disappear and then appear a week or so later. The disappearance of filing locations is the reason I contacted tech support. The response was a list of 5 questions beginning with what was the date and time this occurred. The list ended with "send the diagnostic log". I'm a user , not an IT expert. This is the worst tech support ever. When you buy software, part of the purchase decision is the quality of the tech support. I feel like this was bait and switch. Don't buy this software. The tech support doesn't even want to talk to the users.”

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Posted 1 year ago

“Shocking, disgusting price increase. I was paying ~£30 per year for my licence then last year it jumped to £180. I have been very happy with the product and it is fundamental to my way of working, but this price increase is beyond a joke. I will look for an alternative product. I am disappointed that the original developers sold this product off to another company. The one star rating is because of the massive price increase - 500% (five hundred) - yes a factor of five in one year.”

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Posted 1 year ago

“Poor poor poor service and support. I would not recommend them at all. They sell in the US market but they work under a different time zone, don't have US phone numbers, or email addresses to call them. Oddly, their support has not figured out other methods of connecting with staff (video conferencing etc.) They promise a customer support agent assigned when you sign up but never deliver. We have had an open ticket for weeks now. Terrible. Not good for a running business.”

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Posted 1 year ago

“Support is beyond a joke. They lie to get you on board and then tell you their solutions do not work in RDS environments. Support wont even respond to emails asking for confirmation of instructions. They just ignore you continually. The software is flakey at best. Seems to be selling and old horse”

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Posted 2 years ago

“I have been a MailManager user for 15 years - it is a fundamental and important tool for me. However the subscription price increase of 500% (yes- you read that correctly) from one year to the next is unconscionable and ridiculous. Given that the company knows that those of us who have a lot of data invested in this tool have few (if any) plug-in alternatives and are faced with either loosing data or paying up - in my view this amounts to a ransom demand. The software "upgrades" that are touted to follow this price-hike - if they are anything like the "new search interface" certainly won't justify even a 10% increase. This will be the last time I renew.”

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Posted 2 years ago

“Have had a lot of issues more recently. Could not get filing assistant to work. When trying to get the issue resolved, spent a lot of time looking at Outlook issues rather than fixing problem in Mail Manager. Now it looks like filing assistant is gone. We also keep losing filing locations. Mail manager consumes large amounts of resources in background if you don't have settings at optimal. Hoping future releases are more stable.”

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Posted 2 years ago

“We're struggling to give them even 1 star - that's only because there isn't an option for 0. The customer service is the worst we've ever experienced ..... anywhere, ever. Don't bother asking a question because you won't get an answer. We have even escalated our complaint by letter to the highest level, and still we are ghosted. Added to that, the price increase this year is astronomical, which is pretty much insult to injury when we don't get the so-called "service" that comes with the contract.”

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Posted 2 years ago

“A useful and helpful piece of software. We have had minor issues but nothing significant and all were dealt with well. Searching for emails is vastly improved from scrolling through the inbox. We can always locate the illusive one. What we would really find useful is mail manager for Mac please as we are mix use.”

Helpful Report

Posted 2 years ago

“This was a great product at a reasonable cost. But a 500+% increase in costs in ONE year - yes you ARE reading that right five hundred percent plus - give this product it's one star rating.”

Helpful Report

Posted 2 years ago

“2 stars are given to the product itself - great product that works exactly how we need it to. Until it doesn't, then you need support which is where the minus 3 stars come in. Slow, don't read your emails in full, don't respond to all emails, I've got parts of a support outstanding for 3 weeks now. Often your tickets go completely ignored by the first level of support and only when you escalate it do you get passed to the second line of support who are marginally better. And we pay for the pleasure of this dreadful support. When we first purchased our licences many years ago support package was optional, now they make it mandatory each year but do not give a better level of support in return.”

Helpful Report

Posted 2 years ago

“Software makes searching through emails very easy. Software frequently causes Outlook to crash and when this happens, the Status feature does not keep track of emails that were being processed well. Sometimes emails don't get filed, but you have no way of knowing because the email will already have the "Filed by Mail Manager" tag. Just hoping this doesn't happen to a critical email. If more than one employee gets the same email you can see if that other person filed it. However, if you do a bulk mail filing, it appears that the software will store a duplicate copy if any of the emails you select have already been filed by someone else.”

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Posted 2 years ago

“We have been with Mail Manager for a number of years, however this year as a loyal customer we have been informed that our renewal quotation has went up 350%, greed has taken over at the company, this will be our last year with them”

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Posted 2 years ago

“So quick to help with any small problems nothing is a issue”

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Posted 2 years ago

“Fast and quick assistance to get my issue resolved.”

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Posted 2 years ago

“Prompt response and solution to technical assistance”

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Posted 2 years ago

“Quick response to my request for technical assistance. Effective instructions for fixing the problem.”

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Posted 2 years ago

Mail Manager is rated 4.3 based on 481 reviews