“I like supporting a local small business rather than a big box store. Our refrigerator was delivered in the time expected and old unit picked up. If service is needed it's a phone call away. SUPPORT SMALL”
“Mark’s is definitely where everyone should purchase ALL of their appliances!!! You can not beat their
Prices and the Service they provide is outstanding!!!”
“Abe's communication was terrible. I felt like I was constantly being lied to. I suggested purchasing another dishwasher to get the missing parts and he told me it doesn't work like that. However, after he stopped responding to emails and phone calls I escalated the poor service to a manager. Todd was AMAZING! He suggested buying another dishwasher locally and took the parts out of it that we were missing and had them to me within 2 days! Unfortunately, Todd's great communication and service did not make up for the overall horrible experience we had. I have already told several people not to ever use Mark's appliance. Including my design team and contractor. The design team said they never want to work with Mark's Appliance again because it is almost impossible to get spec sheets on the appliance from the company which causes delays in renovations. I do not know how you have been in service this long.”
Hi Jordan. Thanks for your review. I’m afraid you were the victim of a fluke instance in which the manufacturer did not package hardware for your panel ready dishwasher. We tried tirelessly to order that hardware, and was not receiving any help from Whirlpool/KitchenAid. Because it was a brand-new unit, the part itself was unavailable and on backorder, according to Whirlpool. I have already talked to my rep about this numerous times. We decided to order a whole new one just to get the hardware you needed before the date you requested. We have been in business this long because we do go the extra mile for our customers. Again, I’m sorry our manufacturers caused this issue by not packaging the appropriate parts, but we did take the necessary steps to make it right. Thank you for taking the time to leave this review, and I will talk to Abe to make sure no one feels like this again when doing business with us.
“Mark and his employees have always been so great to work with. From in person and phone service to delivery, they are all always pleasent and work to get you the best deal! I am proud of this local business and enjoy continuing to give them my business.”
“After the serviceman came to our home, we decided instead of paying for our washer to be repaired we would purchase a new one. Mark's Appliance offered us $75 reimbursement towards our purchase,which was half of the service call cost. The serviceman was very professional and polite.”
“Walked into the store in search of a dryer part, of which the part had been discontinued. As I started to leave, Kevin Wallace inquired about my situation and asked if he could do a little more research. After a short and informative discussion he offered a refurbished dryer unit at a remarkable discount which I took into consideration and informed him I would share the info with my wife. Long story short, my wife reluctantly advised me of her desire to have a new matching set so together we returned to store. After an informative education of various makes and models, a new matching set of units will be delivered and installed in the next few days. Thanks for all the help!”
“Drew was very helpful. The People were great to work with. All questions were answered to my satisisfaction and I ended up buying a new refrigerator. Thanks for all the help.
Phil Mason”
