Mark's Appliance Reviews

Name: Mark's Appliance
Address: 1507 Troy Rd, Edwardsville, Illinois
Rating: 4.74

4.7 Rating 727 Reviews

94 %

of reviewers recommend Mark's Appliance

Company Reviews

Metrics

4.7

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

$Read Mark\'s Appliance Reviews$

Anonymous

Anonymous // 01/01/2019

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“Always appreciate the great customer service and quality products from Mark’s.”

Helpful Report

Posted 1 year ago

“Your Salesperson Kevin is an Absolute Wealth of Knowledge. In no time, he identified what I had currently and provided me with a wide variety of very logical options for my primary kitchen, as well as my Basement Entertainment / Family Room too.”

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Posted 1 year ago

“we were very pleased with our sales assoc & the young men installing our appliances!”

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Posted 1 year ago

“Tooks months to get my stove after a broken was delievered, Mark's was to send a refund check and it's never been recieved. NEVER AGAIN will I buy from MArks.”

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Posted 1 year ago

“The staff was very helpful. The delivery men were very nice, well mannered, and competent. I would recommend Mark's Appliance to all my friends and family.”

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Posted 1 year ago

“It’s been over 3 weeks and I still don’t know when my oven is coming and they asked me to review them.”

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Posted 1 year ago

“Very helpful and catered for our needs during hot weather with my Daughter's wedding. Keep the spirit up team. Thanks”

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Posted 1 year ago

“We contacted Mark’s because they do a great job of supporting our community by constantly donating to our local nonprofits. My low rating is due to the fact that the technician didn’t even attempt to fix our dishwasher or determine what was wrong. Instead he was set on the fact that it was over 10 years old and we should get a new one. We purchased the new dishwasher and it didn’t work right away. This technician determined that our recently replaced garage disposal was causing our dishwasher not to work. Once the garage disposal was fixed, our dishwasher worked, causing us to determine that we most likely didn’t need a new dishwasher, the garbage disposal may have caused the old one to temporarily stop working.”

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Posted 1 year ago

“The last time we were at Marks, Mark the owner is who helped us. He is always friendly and very helpful. We have never been disappointed with anything from Marks. Keep up the good customer service.”

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Posted 1 year ago

“We were trying to find parts for our Sears Kenmore gas stove. The staff was very helpful in showing us where to find the model and serial numbers.”

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Posted 1 year ago

“We've never received the bid that was requested. I've left two messages and no return call.”

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Posted 1 year ago

“Good products and service.”

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Posted 1 year ago

“We have made several purchases from Mark's Appliance. Customer Service has always been outstanding, communication has been excellent during sales and service needs. I highly recommend!”

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Posted 1 year ago

“I've actually been waiting over three (3) years for a refrigerator that matches my stove and microwave. The previous customer service was terrible as they mismeasured and had to send the original refrigerator back and Jacob failed to return my calls nor missed scheduled appointments to return and, once again, measure the space for the appliance. I have never ever experienced such poor customer service. Now - I am working with a Todd, whom is much better and seemed concerned that this order has taken so long. Hopefully, we can get this corrected and I get a refrigerator after wiating over threee years.”

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Posted 1 year ago

“On time get notifications when they will be they never leave a mess clean up after work is done always polite and put shoe covers on protecting my hard wood floors”

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Posted 1 year ago

“Kevin was so unbelievably condescending to my wife when she came in to look at options for a new washer that we will NEVER be using Mark's appliances going forward. At least not while Kevin is there. He talked down to her the entire time she was there, belittling her and insulting her intelligence. He made her feel incompetent after she mentioned that our past two wash machines have only managed to make it 5-6 years. Both have been cheaper brands/models and with a quick search online that is unfortunately VERY common life span for many poorly made appliances, not just washers. We wanted to finally get something higher quality that would last longer. We went with a SpeedQueen and found multiple salesmen at Terry's Appliances who were very friendly, and helpful, and never once did they talk down to me or my wife.”

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Posted 1 year ago

“The sales reps were informative and readily. Available for any questions. They were not pushy at all, but rather patient, accommodating, and personable. From the time I was “just looking” to installation of my kitchen appliances, it was a smooth process.”

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Posted 1 year ago

“Good Service; we love the fridge we bought.”

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Posted 1 year ago

“Very professional, timely service”

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Posted 1 year ago

“After a short period of use, the outer ring around the burner is rubbing off in places. We called your store about this problem, and was told that this sometimes happens, but oftered no solution.”

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Posted 1 year ago

Mark's Appliance is rated 4.7 based on 727 reviews