“Not only was purchasing my new Whirlpool range so hassle-free at Mark's Appliance in Edwardsville, but the delivery went that smoothly too!!!! When Riley and Jake arrived well within the delivery time window, they got right to work. In no time at all, my old range had been removed and the new range was brought in and installed, and with care and attention to detail. They made it look easy which means they are REALLY knowledgeable and good at what they do. These two guys were courteous, respectful, efficient and very professional - they were great!! Hats off to Paula too - my sales rep who was helpful beyond words! Thanks to all of you!”
“Great group of people to deal with. Very knowledgeable about what they sell. Competitive pricing and great customer care. We will definitely buy from Marks again in the future.”
“I have bought appliances. Folks in the showroom are helpful and knowlegable. Service department has also been helpful when needing service or to buy parts.”
“Very poor customer service. Rude response from owner, as well as false accusatory remarks made by same. Never shopping here again. Will furnish my four units from another source.”
Beth, the interaction was quite the contrary. You were extremely rude and angry towards our staff, and declined our service. Plus, the issue you're experiencing is stemming from a dishwasher that didn't come from us. I suggest purchasing units from a store that actually does their own service.
“Bought new refrigerator. Restocked. Everything got ruined due to new fridge not working correctly. Waited couple of weeks. Finally had it serviced. Still did not work. Poor attitude from employee. No one seemed to care. Should have went with big box store.”
Hi Cynthia,
Thank you for your feedback regarding our store. Unfortunately, some appliances don't work correctly out of the box. I see we did exchange this in-house, which any big box store would not do, and they would leave it up to the manufacturer to exchange it. This can result in over 6 months of waiting on them.
I'm sorry you had this experience with our store. If you have any issues with your current fridge, I'd be happy to help.
Thank you,
Hi William,
Thank you for your feedback. I see the last dishwasher was installed June 2022.
Do you currently still not have a working dishwasher? Is this dishwasher still there now?
If so, I'd like to fix this issue. Thank you and let me know.
“I went in to buy more laundry detergent and as I walked in, I was greeted by a salesman in a friendly manner. He found the detergent I was looking for and I was out of the store in less than 10 minutes.”
“Our sales person bordered on the side of being rude, when I stopped by your show room to check on our double oven delivery, your employees acted like I was bothering them. When our double oven was finally delivered, zero follow up by your company. Personally for me no way in hell would I buy anything from your store, and I’m happy to tell everyone I know not to shop your store!!!”
Hi Ted and Jennifer,
Thank you for your feedback regarding your double-oven purchase in 2022. I'm sorry for your experience regarding the communication you received from us on the ETA of your oven.
While I realize we have lost you as a customer, if you have any issues regarding your oven from a service standpoint, please let me know directly and I will make sure you are taken care of.
Thank you again for your business.
“Our last purchase was a refrigerator. The product was and is great and service was the best! The guys were professional and kind! Would highly recommend Marks to anyone!”
