“This company is a nightmare, you can never speak to someone because their entire customer service is done via text. You have to use the chat function and wait until someone has seen your message, and it takes a long time. If something needs escalating they tell you a manager will email you later. Nothing is resolved in a timely personable way, and the chat agents are unhelpful. Don’t use them if you like being able to manage your finances effectively and quickly, everything takes forever.”
“I had to get insurance at short notice as my previous insurer wouldn't provide a quote to my new address. The costs of Marshmallow were a little more per month than what I was paying to the other insurer but I was happy with the response time.”
“Avoid at all costs, customer service a disgrace cancelled my car insurance because they were not happy with my proof of address even though I advised I was waiting on my driver licence renewal to new address, when I complained, threw me off the chat and charged me for cancelled insurance......rip off”
“fantastic service and respectful team you are. It's easy to start with you. prices are incredibly fair compared to the services. had t times breakdown, the team could manage it professionally quick. I'll definitely recommend Marshmallow to my friends and anyone looking for the Best.”
“Decent, cheap, bit of a faff doing it all online and linking bank but got there in the end. Haven't claimed yet so don't know how good they are then.”
“Great customer service, a lot cheaper than my previous quotes and really helpful when needing to make a change. As a young person, the web chat feature is great as I can contact an advisor on the go without having to wait in a long phone queue!”
