More Handles Reviews

Name: More Handles
Rating: 4.89

4.9 Rating 4,028 Reviews

99 %

of reviewers recommend More Handles

4.9

Based on 4,028 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

More Handles 5 star review on 10th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality screws. First one broke half way through, second one bent in the first twist.”

Helpful Report

Posted 2 months ago

Hi Mario, Thank you for your review. We appreciate your input and apologise for the issues you experienced with the screws. I gave you a call and sent you an email to try to replace the fixings provided. If you do have any issues with the fixings in the future or with any of our products, please give us a call at 01228 516516 and we would be happy to help. Once again, we apologise for the issues, and if you need anything else in the future, please contact me. Kind Regards Carl More Handles Ltd.

Posted 1 month ago

“There were no updates for both recent orders when products were delayed in being dispatched.”

Helpful Report

Posted 2 months ago

Hi Sarah, Thank you for your review, we appreciate the feedback. I can only apologise regarding the issues with the mentioned orders, this isn’t the level of service we look to provide. We understand the frustration and inconvenience this may have caused you, and we are genuinely sorry for falling short of your expectations. On the initial order, the delivery failed to be dispatched by ourselves due to an issue with our system. Then, with the second order, the item was out of stock with the manufacturer. I can only apologise regarding the issues with both orders. Thank you for bringing these concerns to our attention. If you need anything else, please let me know. Kind Regards Carl More Handles Ltd

Posted 2 months ago

“The item was marked as £6 postage. I questioned customer services with this amount and was told it was “company policy”. To my annoyance, It was then sent via regular first class post for around £2. Not ideal.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review, we appreciate your feedback. Our delivery charge of £5.40 plus VAT is designed to cover the cost of postage along with the packaging and the time cost involved. We are looking to review and reduce these costs to the customer where possible, for example on larger orders above £75 inc VAT we do offer free shipping. I hope we can continue to do business going forward. If you have any further questions, please feel free to contact me. Kind Regards Carl More Handles Ltd

Posted 2 months ago

“Handles arrived damaged , was told “ it’s to be expected “ ! Expensive handles should not be damaged unless described so on the advert . Very bad craftsmanship , will be returning .”

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Posted 6 months ago

“The order contained incorrect items, someone else had part of my order. Contacted More Handles and arranged for the items to be collected. My correct items didn't arrive, I had to chase 3 times with phone calls and an email. Finally received the product.”

Helpful Report

Posted 8 months ago

Hi Louise, Thank you for your review. I can only apologise for the issues with your order, I completely understand your frustration. Initially there was a mix up with the packages when dispatching from ourselves with DPD, this led to the items going to the wrong address. The moment we realised the error, we arranged the collection of the goods to be delivered to yourself, however the collection failed and the items weren’t collected. Please accept my sincerest apologises regarding the string of issues with the order, this isn’t the level of service we strive to provide. If you do require anything further in the future then please free to contact myself directly. I would be happy to offer an additional discount as a good will gesture on your next order due to the issues. Kind Regards Carl More Handles Ltd

Posted 8 months ago

“Wrong handles cost £30 which was good value however I had to pay £13.00 to send them back !”

Helpful Report

Posted 8 months ago

Hi Colette, Thank you for your review. We understand you had ordered the incorrect handles and we advised that you could return the items either via a courier organised by yourself, or we could raise the return for you at a charge of £12.95 including VAT. We appreciate your feedback regarding this charge and we are constantly looking at ways to improve our service and returns policy. Since this incident we have implemented free returns on orders over £49 excluding VAT. We are happy you believe our products are good value and we hope that this incident won’t stop you using ourselves in the future. We appreciate your feedback, please feel free to contact us directly if there is anything else we can help with. Kind Regards Carl More handles Ltd

Posted 8 months ago

“Faulty handles 2 out of 9 good customer service on replacements but when they arrived they were damaged with scratches visible”

Helpful Report

Posted 9 months ago

Donna, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 2 Star Review, we genuinely strive for a 5 Star Service for every customer. I'm glad to hear though that the customer service was good, but that the overall experience fell short due to damage. I looked into this and the replacement items were sent direct from the Manufacturer to try and make sure we had them out as soon as possible With this being the case i can only apologise that there weren't checked by the supplier before leaving. If you want these replaced then please just contact us and we are happy to look into getting these replaced again We are again sorry for the issues you've had with this order, but please contact us about the replacements or any other queries and we'll show you why our service is normally rated 5 star Regards Ryan Internal Sales Manager More Handles Ltd

Posted 9 months ago

“Delivery never came, let down by delivery company I suspect.Asked for refund which was returned promptly.”

Helpful Report

Posted 11 months ago

Hi Keith, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 2 Star Review, we genuinely strive for a 5 Star Service for every customer. From the details provided i can only apologise for DPD and their delays, but I’m happy to hear that we sorted the issues out for you and refunded promptly as requested. DPD is normally very reliable but we will pass these details onto them so they can try and improve going forward If you ever need anything in the future please feel free to contact myself directly and i'll be happy to help Regards Ryan Internal Sales Manager More Handles Ltd

Posted 10 months ago

“I specifically asked for a latch with a light spring, because it is operated by a knob and my wife has arthritis in her hands. The latch sent has a spring far too strong for her to turn, so it's useless for us. Is it impossible to find a 102mm latch with a light spring?”

Helpful Report

Posted 1 year ago

Lyn, Thanks so much for your feedback about More Handles, Lyn. We really appreciate you taking the time to let us know what happened and apologize for the hassle. We're sorry to hear that the 102mm latch we sent you has a spring strength that is not suitable for your wife's condition The latch we recommend is the weakest version we could offer that is 102mm or above. Most of the supplier we deal with stop at 76mm for the weakest springs. Having a look online this seem to be the case arcoss the board If the item isn't fitted then please just get in contact and we would be more than happy to accept this back for a full refund Regards Ryan More Handles

Posted 1 year ago

“The handles were meant to be chrome and satin but on close inspection they just look like all chrome to me. Not noticeable at all. I chose the handles because I wanted 2 tone polished chrome and satin. Regards .”

Helpful Report

Posted 1 year ago

Thomas, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 2 Star Review, we genuinely strive for a 5 Star Service for every customer. I'm sorry if the finish isn't what you were expecting or wanted. As a company we offer an excellent 30 days returns policy, where you can return any goods in a resalable condition within this time frame for a full refund. https://www.morehandles.co.uk/returns-policy If you want to go ahead with this then please feel free to contact us via phone or email and we can get the returns processed for you Regards Ryan Wright More Handles

Posted 1 year ago

More Handles is rated 4.9 based on 4,028 reviews