More Handles Reviews

Name: More Handles
Rating: 4.89

4.9 Rating 4,037 Reviews

99 %

of reviewers recommend More Handles

4.9

Based on 4,037 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

More Handles 5 star review on 10th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately when I opened the package the first knob was badly chipped. I spoke to a lovely lady who said she would replace them.”

Helpful Report

Posted 4 weeks ago

Hi Karen, Thank you for your review, we appreciate the feedback. I can apologise regarding the damages with the knob, I believe this was damaged in transit. We did replace the knob once informed of the damage. If you need anything else please let me know. Kind Regards Carl More Handles Ltd

Posted 3 weeks ago

“Very dissappointing company as i placed my order online and was charged for the goods and received an email to say the goods had been shipped. After waiting for another 3 days for the goods to arrive i phoned them to check the delievery date and was told these items were out of stock and hopefully due in after another week or so. Order then cancelled and refund requested but still waiting for this to be paid back into my bank account”

Helpful Report

Posted 2 months ago

Thank you for your review, we appreciate the feedback. The goods ordered were due to be dispatched the next working day, and we received dispatch confirmation from the manufacturer to state they had been dispatched however, there was an issue dispatching the items, which caused the delay. This issue was taking a few days to resolve, which caused the further delay. I can only apologise for the missed communication on this occasion. Once a refund was requested, it was processed however, it can take 3-5 working days to be returned. Sorry regarding the issues with this order. If you need any further information, please let me know. Thank you Carl

Posted 2 months ago

“The Frelan throw-over catch came, but it was defect the flip over component didnot fit the female part. After photographing and sending in a report. Waiting for a reply that never came. After 3 weeks I decided to rectify it by filing out the piece by hand until it fit.”

Helpful Report

Posted 3 months ago

Hi Richard, Thank you for your review, we appreciate the feedback. I can only apologise regarding the issue with the product. Due to the issue I have submitted a full refund to yourself. I have checked our system and I can’t find an email from yourself, I can only think that due to the picture attached this might have been placed into quarantine by our server. Sorry you didn’t receive a response to the email I can understand your frustration. If you require anything in future, please give me a call. Thank you Carl More Handles Ltd

Posted 3 months ago

“We have given it a low rating. I have twice emailed your company, last week requesting a returns document to be able to return the handles. I am still waiting on a reply. I am not at all impressed. Please rely to my emails to Sales and respond immediately”

Helpful Report

Posted 7 months ago

Hi, Thank you for taking time to leave a review. I believe there was an issue meaning our emails weren’t delivering to your email address. We do try to respond to all emails as soon as possible, this is in most cases is within 24 hours. I can only apologise this issue arose, this problem has since been resolved and the return has been raised. If you do require anything in the future, please let me know. Thank you Carl

Posted 7 months ago

“Really disappointed as we had to return the handles that we ordered,as they weren't suitable, to find that they were subsequently damaged in the post ( despite the fact that we packaged them in the same way that they had arrived)-and More Handles refused to refund the money that we had paid for them. We are therefore -with cost of postage and packing over £45.00 worse off. Won't be using this company again.”

Helpful Report

Posted 11 months ago

Hi, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 1 Star Review, we genuinely strive for a 5 Star Service for every customer. I understand your frustrations that we haven't been able to refund you on this occasion. When the items arrived back we found that there wasn't sufficient packaging used as some of the items were out of the protective inner bags. With this being the case it is possible that due to the way the courier handles packages sometimes, the items have then knocked together with the box We never want to contact customer with these issues, but since they aren’t resalable we cannot process this return. IF you want any more information on our returns policy then please see the link below Returns Policy (morehandles.co.uk) I know you mentioned you never want to use us again, but if you change your mind please contact myself directly. I would be happy to look at applying a discount to your next order Regards Ryan Internal Sales Manager More Handles Ltd

Posted 11 months ago

“Sorry, would love to have rated this higher, but the China knob pattered company with inserted screw fitting a day after I fitted it. I had to fix with superglue. Cannot find quality these days.”

Helpful Report

Posted 1 year ago

Dan, Thanks you for taking the time to leave us with a review but i'm sorry you only felt our service was only worthy of a 1 star The China knobs you have made or normally one of the best in the market as these are UK made. We also wouldn't expect the Metal threading to have pulled out this soon. If you get in contact with my sales team we would be more than happy to look at getting the faulty items replaced for you Again I’m sorry some of the items have become faulty so soon, but please contact us and we’ll show you why we are normally rated 5 star Regards Ryan More Handles

Posted 1 year ago

“Couldn't believe how small it was, rather disappointed to be honest.”

Helpful Report

Posted 1 year ago

Hi Helen, I'm very sorry that you product didn't meet up to what you were expecting. The item you ordered is made by a company called Cottingham and is very popular with us, having looked, we do clearly label the dimensions for said product if this is incorrect then i will happily have this reviewed and amended, but from what i can see it is correct! We will try and touch base with you personally to try and arrange a return/refund. Kind Regards More Handles Management Team

Posted 1 year ago

“Hi We have not received the handles. please can you let me know when they will arrive? Thank you”

Helpful Report

Posted 1 year ago

Kirsty, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 1 Star Review, we genuinely strive for a 5 Star Service for every customer. We have emailed about this issue and the order did leave when it should off. The issue was with the delivery which DPD said they attempeted on several occasions. This parcel did then arrive back with us and we have reshipped it back out. I can only apologies for this issue with DPD, but from the most recent tracking i can see this parcel has now been delivered Please feel free to contact myself with any further issues Regards Ryan Wright Internal Sales manager More Group Team

Posted 1 year ago

“I placed an order over the Christmas period with express delivery with more handles. Their website did not mention they were closed and confirmation emails didn’t mention this. When the item hadnt turned up I dug around on their website and in their shipping policy is where they mentioned they are closed. Frustrating, but we got the delivery a couple of days after they were open but with no real apology. Since then we have tried to put up our curtain pole but some fittings are missing; we aren’t sure if we needed to order them or if they were missing. We’ve emailed twice and heard nothing back. Won’t be ordering from them again”

Helpful Report

Posted 1 year ago

Stephanie, We appreciate you taking the time to respond to our survey, and I was sorry to see that you felt our service was only worthy of a 1 Star Review, we genuinely strive for a 5 Star Service for every customer. From speaking with my colleague James, i can see we did respond to your email and the issue from what we are aware has been sorted. If this isn't the case then please contact me straight away so we can fix this. If you do require anything in the future then please feel free to contact myself directly, and I will do my best to assure you of our 5 star service. Regards Ryan Wright Internal Sales Manager Ryan@morehandles.co.uk More Handles

Posted 1 year ago

“Very very disappointed in the door knobs as the glass knobs keep falling off. It is the last time I will order this type of door knobs? Manufacturer needs to up the quality as they are not cheap.”

Helpful Report

Posted 1 year ago

Lynda, Thank you for taking the time to leave us feedback on your experience with our door knobs. We are sorry that the glass knobs keep falling off and that you were very disappointed. Quality and pricing are important to us and your feedback plays a big part in helping us This fault though is something we find can happen with glass products from all suppliers as it's very hard for the manufacturers to fix glass to metal without glue. it's not something we have all the time, but it can happen from time to time. I’m sorry this has happened with this product and if you need any advice on an alternative then please get in contact Thank you for your time and feedback. Regards Ryan More Handles

Posted 1 year ago

“Service supplied by More Handles - 5* Service supplied by their chosen couriers - 0*”

Helpful Report

Posted 1 year ago

Andrew Thank you so much for taking the time to leave a review and we are happy to hear our service was 5 stars. I appreciate that you took the time to provide us with your feedback; it means a lot. We are sorry to hear that you had issues with the service supplied by our chosen courier. We will take note of your complaint and we will make sure we pass this onto our Courier, so they can inprove going forward Thank you again for bringing this to our attention. Regards Ryan More Handles

Posted 1 year ago

“Look elsewhere. Worst customer service I have ever experienced. Ordered an item online that stated next day delivery. Heard nothing so contacted them after a week. Was promised it was due in from the supplier and wouldn’t be long. Didn’t arrive. Wasted my time chasing it up several times, given false promises and still not arrived after almost a month. I had to chase it up every time and not once did Moor Handles proactively contact me to give me an update or apologise. Then refused to do anything to make up for the time I have wasted and their terrible service. Apart from offer me a discount on another order. Like I’m going to order anything from here every again. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Not recommended, you'll be lucky to receive your order or even be contacted as to why you haven't. Then you'll be guilt tripped as to why it is actually all your fault and face an aggressive reaction if you complain. There are other suppliers who do not behave this.”

Helpful Report

Posted 3 years ago

“We've placed an order for a 5 x 'Heritage Brass D Type Cabinet Handles in Antique Brass' on the 21st of April. Today is 15 of June, but we haven't received any handles yet. I've tried to call and email MORE HANDLES LTD dozen of times with no response. I understand that under the current situation deliveries can be late or delayed badly, but I would expect at least an email update or a phone call explaining what is going on with our order. Very very frustrating.”

Helpful Report

Posted 3 years ago

More Handles is rated 4.9 based on 4,037 reviews