MYITHUB Reviews

Name: MYITHUB
Address: 17, Coleman Parade, Suite 32, Glen Waverley
Rating: 4.45

4.5 Rating 435 Reviews

86 %

of reviewers recommend MYITHUB

4.5

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

1300769640

Email:

sales@myithub.com.au

Location:

17, Coleman Parade, Suite 32
Glen Waverley
3150

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MYITHUB 5 star review on 18th November 2020

Jeff N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“DOnt return calls. No after sales supoort. Great prices but that is where it starts adn stops.”

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Posted 1 week ago

“Product did not work , customer support did not solve problem”

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Posted 3 weeks ago

“Nothing has arrived in 10 days. The tracking button won't work. My email chasing delivery remains unanswered to date, and they have the nerve to ask for a review? DO NOT TRUST THIS COMPANY.”

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Posted 9 months ago

“when i get my item i will give you feed back as i am still wiatting for them as thy where out of stock when i payed for them”

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Posted 10 months ago

“No one contacted me back, product has not been sent as per stated on the website”

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Posted 1 year ago

“ordered 29/12/23 delivered 9/1/24 not exactly express shipping as advertised”

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Posted 1 year ago

“6 weeks now and still can't use the phone purchased.! Fair trade complaint has been lodged”

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Posted 1 year ago

“Scam. Never received my item. Seller won’t respond”

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Posted 1 year ago

We apologies for your negative experience at our store. We'd like to learn more about the order issue and make things right. If you wouldn't mind emailing us on orders@myithub.com.au at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards resolving your issue

Posted 1 year ago

“No one got back to me about my return item”

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Posted 1 year ago

“Terrible return policy and support”

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Posted 1 year ago

“really terrible experience, zero communication”

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Posted 1 year ago

“Supplied wrong product, only advised me that the correct item was not available 2 weeks after placing order. Had to send multiple emails asking what was happening with my order. Very ordinary.”

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Posted 1 year ago

“I had ordered a Head Phone and I was told that I'll receive it at home, if not in 24 hours, then for sure within 48 hours. Yet it has gone 10 days and I've received nothing till now. Long weekend has started so one can imagine how delayed service it is.”

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Posted 1 year ago

“call me on 0422334262 will let you know all the issue still to date I have with this order.”

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Posted 1 year ago

“The product I received did not fit. I called and was told to do an RMA which I did. I received an email asking for photos. Before I could even respond the RMA was closed without any explanation, despite me providing the photos it was not opened. Never again.”

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Posted 2 years ago

“I give a review of 1, which would have been 0, if it was available. I never understand why companies just can sell products anymore and just leave it at that. But oh no, always followed by a review process. Looks like it is time to find another seller for the products I purchase.”

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Posted 2 years ago

“After almost 4 months of waiting, the 2x laptop trolleys finally arrived today. This saga started back in October 2022 when i made a purchase and paid for it just days after the order was made. Not until 2/12/22 did I receive an email saying that "There would be an extra shipping cost to ship your order". This extra cost would be almost $300 dollars and that's EX GST. I then called MyITHub and spoke to a representative who advised me that the stock was on backorder. Here's where it starts getting fun!! The stock was delivered to the MyITHub warehouse on 15/11/22 and as above the shipping email arrived on 2/12/22. This meant that almost 3 weeks had passed before they decided to tell me i had to pay an addition $300 before GST was added. I responded explaining that and luckily they waived the extra shipping costs. I was also told that they would ship my order on Monday 5/12/22. On 16/12/22 i received an email from MyITHub saying that my order would arrive the following week and asked whether anyone would be at my workplace to receive delivery. I replied saying that i would be on site from Tuesday 20/12/22. After no reply from the initial conversation, i then get the next email from them on 23/12/22 saying "We are shipping your order today We will send you email notification with the details." Wait what... wasn't my order meant to be at my workplace by now? Hmm... After another phonecall and a strong but polite email expressing my disappointment with the customer service so far, I receive tracking details around 10:30am 23/12/22 with the listed carrier as "tmp". I then receive a second tracking email saying that the carrier is now Toll Priority at 1:30pm on 23/12. The laptop trolleys have finally arrived at my workplace today 12/1/23, (after some issues with tracking the delivery by Toll but that's another story) so I can begin getting them set up. Worst ever experience i've had ordering IT equipment. Will NEVER EVER use MyITHub again, even if they were the last IT store in the universe... DO NOT buy from them!!! Find it elsewhere even if it costs more... the hassle is just not worth it.”

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Posted 2 years ago

“Zero customer service, they don’t even respond to emails and requests”

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Posted 2 years ago

We are sorry for your negative experience with us. As per our records, there were no email requests for your order. Your order was shipped the next day, but there were delays in delivery. Please write to us at orders@myithub.com.au if you have any queries, and our team will get back to you at the earliest.

Posted 2 years ago

“Warranty returned on the 1/11/2022, they incorrectly sent the replacement to their Melbourne Warehouse over a month ago and since then NOTHING. I have contacted them 5 times in their ticketing system with no response, MYIThub, if you want to check up on this debacle look up ## 7130 ## and see how poorly this has been handled. My next step is an NCAT case Pathetic service from MYITHUB”

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Posted 2 years ago

“Struggling to have a product with wrong description returned, be away from buying anything from this company. They had that NETCOMM NS01 Satellite could pair with NF18ACV which doesn't and now they keep giving excuse to get the item returned.”

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Posted 2 years ago

MYITHUB is rated 4.5 based on 435 reviews