Hey there Garry,
I am sorry for this happening to you and thank you for contacting me directly, I have organised for your correct item to be sent I hope you have received it ok.
“Postage way too expensive. And you have to pay postage on each item as they are not shipped together. This is the worse move this company has done. I wanted a few items but I wasn’t paying $15 per item for shipping. What a joke”
Hey Brandon!
Thanks for this general feedback mate. We really appreciate it. We made this "move" 5 years ago which has resulted in thousands of new products flooding onto our site, which our customers are LOVING!
However you are totally right. We need to do a better job of showing you how many parcels you're going to get, so you can decide what you'd like to do before spending your hard earned cash on Australia Post.
Speaking of this, we can see your last order was dispatched about 40 minutes after you paid for it and delivered to you today. I guess still not good enough though :-(
We can see you've made 19 orders with us over many years mate so thanks for sticking with us as we evolve and grow.
Hey Greg,
This sounds really shit mate. I'm so sorry to hear about this. Please contact us at sales@naughtyboy.com.au with some more info and we'd be happy to sort you out :-) All is not lost! 😎
