“It took a long time to get to me for express post and when I ask for a refund on the postage it was denied. So was very disappointed and it came in 3 different deliveries and not 1 package”
Hey there Richard,
Thank you for your honest review,
I do apologise for the time it took to deliver your Items they were sent express.
I have placed a credit in your NBA account for you being for the cost of two of your postage charges.
Hi Mick,
Thanks for shopping with us!
I can see this is your first order and you purchases 2 cheap items at 20% Off. What a great deal!
I can also see one of the items came from a partner supplier of ours and additional postage was added to your order. I can see also that you've agreed to this charge and went a head with the order.
Finally I can see that the order was complete inside 2 days. That's fast!
Then I've just checked and a credit has been added to your account to cover the extra postage in case you were confused at the time of purchase when pressing the big confirm order button.
Here at Naughty Boy, we offer an express service as standard.
We hope you enjoy your goodies that were cheap and delivered fast!
Hi,
This sounds horrible! I’m sorry to hear about your poor experience ordering something online during the Christmas / New years break. If you’d considering ever trying us again (outside of when everything is closed for the holidays…) I’m sure you’d get a much better experience. 🌲😞🌲😞
“The delivery took for ever even when paid express. Customer service not responding on time and with very little information. Disappointing experience”
Hello there,
I am so sorry that we have let you down...we don't have any control over the postage and I try to answer all correspondence as fast as I can I am so sorry I was late getting back to you.
“One part of the order arrives 3 days later but other items are still in transit 9 days later .
Only postage offered is express but thats a joke .
Never an offer of a sorry or discount .
Wont order from them again .”
Hey Tim,
Mate that sounds like an absolute shithouse experience mate.
When you go and check the tracking you'll easily see that Australia Post F'ed up your delivery.
https://auspost.com.au/mypost/track/details/368W95017157
You're bloody right mate. You should never use Australia Post again. Go hand in your letter box in and give them a bloody serve at the the counter mate.
Even though it's Christmas and you live in a regional location, they should be bending over backwards to sort your deliveries mate.
Let us know how you get on after you rip up them.
“Product is remarkbly inferior than advertised, no indication that there is no sucking cup, silicone material is too hard and bad quality. Deeply disappointing. Money back would be the only way to repair confidence in Naughty Boy products.”
Hey Roberto!
Mate this sounds very disappointing for you. I'm so sad to learn that you didn't like the product you picked from our mega store ☹️☹️. We can't have you losing confidence in the 20,000 products that we represent online, so please don't hesitate to contact us at support@naughtyboy.com.au to get this sorted. You could also reply any of the messages about you about your order.
Looking forward to hearing from you!
“Issues with the delivery service and tracking into WA took nearly 2 weeks to get here. Considering you are charged express post. This company needs to address issues with aust post as the customer is paying for premium service and getting none.”
Hey John,
That sounds horrible mate I'm so sad to hear this. If you buy something online and it doesn't work, it's best to contact the people who sold it to you so they can help.
Please contact us so we can get you all sorted.
You can do this buy replying to any of the emails we sent you about your order or support@naughtyboy.com.au
Hope to hear from you soon!
Hello Robert,
Please contact me and I will look into this for you, checking your tracking your item has been delivered I can only find one order for you.
