“Delivery by Express Post is a joke. It doesn't work outside of major cities. It's expensive, there is no option & 8 days is not express. 13 days since the order - shipping is a rip off.”
Hey Graham,
Thank you so much for your detailed review mate. It's a shame it's about your dislike for Australia Post and the problems that you have with Express Post in your regional location. If we could make things faster and cheaper for you we would do it at once.
I hope you've been sending them negative reviews on their service also, as unfortunately it is completely out of our hands.
I do hope you enjoy your order though. 🙏
I can see you took advantage of our Autumn coupon (saving $14.95) which cancelled out your express post charge ($14.95) - so essentially this means the postage was free. 😎
I can only imagine that the regular postage service would still be in the mail for a long time yet!
In summary mate, I'm sorry about your issues with Australia Post, but hope you enjoy your goodies.
Heya Richard,
Thanks for your feedback mate. Let's do it!
Text 1: Verify your phone number (Credit card fraud is legit and we're sick of it. However you passed the test with flying colours!)
Text 2: The tracking number for your order
Text 3: Please pick up your order from the post office
Text 4: Your order was delivered.
So 4 texts in total, mostly helpful (We thought).
If you could ever bring yourself to purchase from us again, you wouldn't need to verify your phone number because we know you .. and we love you.
Hope you'll reconsider us one day. ❤️
“Postage way too expensive. And you have to pay postage on each item as they are not shipped together. This is the worse move this company has done. I wanted a few items but I wasn’t paying $15 per item for shipping. What a joke”
Hey Brandon!
Thanks for this general feedback mate. We really appreciate it. We made this "move" 5 years ago which has resulted in thousands of new products flooding onto our site, which our customers are LOVING!
However you are totally right. We need to do a better job of showing you how many parcels you're going to get, so you can decide what you'd like to do before spending your hard earned cash on Australia Post.
Speaking of this, we can see your last order was dispatched about 40 minutes after you paid for it and delivered to you today. I guess still not good enough though :-(
We can see you've made 19 orders with us over many years mate so thanks for sticking with us as we evolve and grow.
Hi Monil,
Thanks for you honest review of the herbal penis supplements. I think you want them to be Viagra and work like prescription medication. Anything you buy from a legitimate online adult shop like ours is not going to be Viagra or work like medicine because this would be illegal. We don't sell anything like what you were hoping for sorry. It's actually much cheaper and easier to get actual Viagra from a doctor. We recommend this to lots of our customers! I hope you'll give us another chance though if you are looking for some sex toys soon.
Hello Martin,
Your order should be with you today, I did explain the situation to you in my email on Wednesday, I had contacted our warehouse and had to wait for a reply.
Ginger 🤨
“I've spend 2hrs this morning trying to resolve this, I've used your site and service for many years without issues but this experience will be the last!
I called auspost who then put me into star track who had no idea where it's been delivered. I've gone to the location and had to check the chemist, warehouses and various shops to see if they've received and nothing.
Finally I checked with woolworths and they checked the rear of the building and infact had received my item however this was the MOST EMBARRASSING EXPERIENCE OF MY LIFE as the had actually opened the item!!!!
This is the worst experience I've ever had in my life and I can no longer shop at my local shops - can you advise how you will rectify this as your service is supposed to be discreet!!!? The damage cause here is irreversible.
And all that was offered from Naughty Boy was that I should contact Star Track and complain....”
“Delivered in a ripped thin Startrack bag where you could feel and see the contents. My post office worker commented on my item. Shipping policy states “ All products are packed in discreet bubble bags or boxes…” Utter Lies. Major Fail !!!”
“Product arrived damaged. Sent them a email with photos and had absolutely no response to the damaged item with the return email.
No customer service skills what’s so ever. Will never order or shop from this company again.”
Hi there Darren,
I'm so sorry to see that your product arrived damaged. Upon checking our logs I can see we've already organised a replacement for you as is our standard process. After reviewing all of your emails it just looks like we forgot to confirm the replacement had been organised. Please accept our apologies for the slip up. 😌
Hi Chris,
I'm so sorry to hear about the problem with your order, however we are here to help! Simply contact us at support@naughtyboy.com.au and we can make things right. To have missing components on two different products from different brands sounds like some extremely bad luck! Hope to hear from you soon.
“Ordered 3 items together however they were invoiced and being delivered separately with signature required. Inconvenient to have to track 3 separate packages.”
“Order received yesterday and I opened package this morning to find there was no charging base included and pamphlet indicated there should have been one as no other way to recharge.”
“paid $15 for express post and 6 days later it is still "in transit" and now it says that it needs to be signed for otherwise will be taken to the depot for me to collect....
I wanted it delivered 3 days ago
I did not request signature so seller must have
What's the point of paying for delivery if I'm supposed to collect it...
Will be in contact to seller for refund for entire order and they can come collect it”
Hey There Aaron,
I checked your tracking and the postal service attempted delivery there was no one in attendance
I wish we delivered our orders but we don't. I have emailed you I hope you received it.
Ginger
Hi Cheryl,
I'm so sorry to hear about this. 🙁
The good news out of this little mishap is that we're here to help you fix this ASAP.
All you need to do is actually tell us about the problem. I think you've accidentally posted a review by mistake, but mistakes happen and we're here for you.
So once again, please contact us at support@naughtyboy.com.au or just reply to any of the order updates we've send you.
Hope to hear from you soon! 🙏
