“Super fast delivery! Would have been great if it was in a cardboard box as the packaging made it very obvious what I was picking up at the post office lol”
Hey Chris,
If you check out the tracking number that we sent you (look in your email or on your phone for SMS updates) - you'll be able to see this message from Australia Post:
It's on its way
Incorrectly sorted and forwarded to correct location
PRESTON VIC • Wed 5 Mar, 5.41am1
I'm so sorry to see that Australia Post has let you down here, but it looks like the rest of your order will be with you tomorrow.
“Haven't used the item yet but looks good quality and works as intended. Their packaging could use some work, it was just in a plastic bag in a box. Good from an environmental standpoint I guess?
Delivery took about 10 days from China to Australia, not bad at all”
“I am a return customer. I was dissapointed my order was split in 2, neither were express post as per the marketing offer for EOFY sales which I paid for.
However I am thoroughly delighed with my product purchase.”
Hey Mike!
Thanks for your detailed review mate and thanks for being a customer with us since the COVID days.
I can see you placed your order at 3:40pm on Thursday June 27th ✔
I can see the EOFY 20% off coupon was indeed activated ✔
I can see both items were actually sent with StarTrack, which is faster & more expensive than express post, (but we picked up the price difference) ✔
You've brought up a good point about the split packages.
This happens because we've chosen to drastically increase our product offering by connecting to some local wholesalers who import some product ranges that we would never think to range ourselves.
These are sent direct to you quick sticks by them but supported by us.
Think of us as sexy ebay. 😂
I hope this clears things up for you. I'm so glad you found the products that you were looking for at Naughty Boy, sent express & with 20% off! A nice result!
♥♥
Hey John,
Thank you for taking the time to write this review mate.
I'm so sorry to hear about the troubles you've had with express post in your area.
I can see you placed an order with us at 9:00pm last Wednesday it we sent it express the next day.
Regional locations are always a bit of a struggle for express services, but I'm sure Australia Post are doing the best they can to help serve you better.
I hope you were satisfied with our service.
Please be sure to drop a review for Australia Post also so they know they let you down here.
“Hi, ok delivery time. Product works ok however I thought it was going to be better, and I find it more enjoyable when turned off and using it manually. The thrusting side of it would be my preferred setting, and I think that my next purchase will be a toy that tickles my balls and pulls me in and out. But ok product overall. Thanks naughty boy”
“Good and fast shipping process but your shipping fee is outrageous. Was planning to buy 2 items but each item has different shipping fees and has to pay about $30 for shipping fees only - does not make any sense. The shipping fee will be more expensive than the product itself. Please re-consider this.”
Hey Edward,
Thank you so much for taking the time to write this review mate. We really appreciate it. We're totally with you on the huge postage fees. This happens when different items come from different warehouse locations. While we can't stop this happening, we can do a better job in letting you know where each item is coming from and how many packages your order contains. Each warehouse has around 2,000+ different items in it and there is every chance you can find a similar item from the same location without having to pay a cent extra for an extra package. We're on it mate! Thank you for add this valuable feedback. I'll go and wave in front of our developers face so we can work on a better solution!
“Reason for 3 stars is because previously I have experienced delivery issues/delays but paid the express fee. The latest purchase I had to follow up after two days of no communication for something that was being sent express. Followed this up and the item arrived 24hrs later. Apart from delivery issues, I have no problem with NBA”
Hey Stewart. Thanks for taking the time to write this review. We really appreciate the feedback. I can see you placed your order on Tuesday April 2nd at 2.54pm, which unfortunately was the first day back at work after a full 4 days off. I can see you also took advantage of our 20% off Easter coupon, which hundreds of other lucky shoppers also do. Unfortunately all of these things added up to us sending your order out on Thursday instead of Wednesday - by express post as standard :-). I'm sorry we couldn't meet your expectations this time but hope you love your new item anyway. 🙏🙏
