“Bought 3 items, charged 3 lots of postage!
1 item arrived practically falling out of the padded bag it was shipped in.
I used to be a loyal customer, I think that's over now.”
Hey Adam,
If you check your tracking link for this order, it looks like you missed the delivery yesterday.
We can see you ordered this on Tuesday and it was sent Wednesday via express post.
I've just text you the tracking information again in case you want to follow up with Australia Post directly. Chances are it's waiting for you at the post office!
😎😎
Hey Craig,
Oh bloody hell. What a F*ck around mate I see the issues. I'm so sorry about this.
So we've tried to help you by paying for a new product to be sent even though we didn't lose it, but as you've got 3 addresses on file unfortunately our helpful staff picked the wrong one trying to get the order resend fast. Sorry about this. 🤔🤔
We've just refunded you in full.
Please accept it with our apologies for the entire epic saga with this. 😒😒😒😒😒
Hey Steve,
Mate this sounds crappy. I'm sorry to hear this.
That doesn't sound right at all. Why don't you contact us and we can sort it out for you so you're back in business fast!? We can't help if we don't know about it.
Also you've screenshotted another website but we get your point.
You can reach us by replying to any of the messages you got about your order.
Hope to hear from you soon.
“Ripped off. Paid $12.95 for an expressed post but only delivered by a parcel post. I had to wait for 5 days but the express post fees where charged and taken. Will never order again ever.”
Hey Nay,
Thank you so much for brining this to our attention. For some reason the warehouse did put your $15 order though as regular post for $9.95 while you definitely paid and extra 3 bucks! We've fired the guy who did this and refunded the entire $12.95 back to your account which I think is the least we can do. frankly it's a bloody catastrophe mate. You deserver better for your $15 purchase and it's just not good enough. I posted this review on the fridge so everyone lifts their game around here. Thanks for your honest comments hey.
Hey Ben,
I'm so sorry to hear about this mixup mate. It sound like the warehouse has picked the wrong product :-(
The first thing you should do is to contact us so we can help sort it our for you!
We've got no communication from you about this apart from a public review.
I've sent you an email so we can sort it out in the proper way.
“Had to confirm my phone number via a text link. This made me hostage as most scams are in this format
I have never needed to with other online purchases
It was then delivered and my dog chewed up the package before I got home”
Hey there Russell,
I am so sorry you feel this way, we are just trying to look after our customers as there are a lot of scammers out there today, we are not nor would we ever be a scam.
Ginger 😍😘
“The item was delivered to the units at the front and was opened, really not cool in a flimsy paper bag. You could have atleast stapled it and used extra tape on the seal 🤬”
“The service is as fast, efficient however the item is a worthless piece of garbage. $30 for that? So much for bull nose clip clamps. Pegs do better than that. Unlikely to buy novelties again here”
“Doesn't work. I tried few times but didn't work. I also have tried different brands before but non of them work's. I don't know in Australia they making and selling fake delay spray. DON'T BUY IT.”
“To start the order sat packed for 48hrs waiting to be posted, wasn't until I was going to cancel the order that the parcel got dispatched. Then the parcel arrived I good time but the parcel looked like it was just sealed with normal tape and looked like it had been opened. Not happy!”
“The item was not delivered to me. It was "delivered" to a "safe place", but not somewhere visible to the naked eye. I don't know why the 2-item order was split into two separate deliveries (with two delivery fees charged) - this can't have helped things. The "delivery" has taken 4 business days and counting and I still don't have one of the products ordered.”
