“I'd like to give these guys a good wrap - but the shipping service is terrible. Every item you order is a separte shipping cost - sure it comes via Startrack - but the lack of ability to combine shipping sux”
“Nothing has been delivered yet even though claiming it has. One of the two items I ordered was not available. I was given credit instead of a refund, which I find dodgy and fraudulent. I requested a refund instead which I have yet to receive.”
Hey Jonathan,
I'm so sorry to hear you didn't like your experience with Australia Post.
I can see here you placed an order with us on Monday the 24th of June at 11:56am ✔
It was then picked up that same day at 4pm and on the way to you by express post. ✔
It was then left with your concierge / reception on Wednesday 26th ✔
I'm not sure when you eventually went down to collect it.
So just confirming that we sent your order 4 hours after you placed it. 🚚
Thanks for being a long term customer of ours mate. I hope things get better for you 😎
“Delivery by Express Post is a joke. It doesn't work outside of major cities. It's expensive, there is no option & 8 days is not express. 13 days since the order - shipping is a rip off.”
Hey Graham,
Thank you so much for your detailed review mate. It's a shame it's about your dislike for Australia Post and the problems that you have with Express Post in your regional location. If we could make things faster and cheaper for you we would do it at once.
I hope you've been sending them negative reviews on their service also, as unfortunately it is completely out of our hands.
I do hope you enjoy your order though. 🙏
I can see you took advantage of our Autumn coupon (saving $14.95) which cancelled out your express post charge ($14.95) - so essentially this means the postage was free. 😎
I can only imagine that the regular postage service would still be in the mail for a long time yet!
In summary mate, I'm sorry about your issues with Australia Post, but hope you enjoy your goodies.
Heya Richard,
Thanks for your feedback mate. Let's do it!
Text 1: Verify your phone number (Credit card fraud is legit and we're sick of it. However you passed the test with flying colours!)
Text 2: The tracking number for your order
Text 3: Please pick up your order from the post office
Text 4: Your order was delivered.
So 4 texts in total, mostly helpful (We thought).
If you could ever bring yourself to purchase from us again, you wouldn't need to verify your phone number because we know you .. and we love you.
Hope you'll reconsider us one day. ❤️
“Postage way too expensive. And you have to pay postage on each item as they are not shipped together. This is the worse move this company has done. I wanted a few items but I wasn’t paying $15 per item for shipping. What a joke”
Hey Brandon!
Thanks for this general feedback mate. We really appreciate it. We made this "move" 5 years ago which has resulted in thousands of new products flooding onto our site, which our customers are LOVING!
However you are totally right. We need to do a better job of showing you how many parcels you're going to get, so you can decide what you'd like to do before spending your hard earned cash on Australia Post.
Speaking of this, we can see your last order was dispatched about 40 minutes after you paid for it and delivered to you today. I guess still not good enough though :-(
We can see you've made 19 orders with us over many years mate so thanks for sticking with us as we evolve and grow.
Hi Monil,
Thanks for you honest review of the herbal penis supplements. I think you want them to be Viagra and work like prescription medication. Anything you buy from a legitimate online adult shop like ours is not going to be Viagra or work like medicine because this would be illegal. We don't sell anything like what you were hoping for sorry. It's actually much cheaper and easier to get actual Viagra from a doctor. We recommend this to lots of our customers! I hope you'll give us another chance though if you are looking for some sex toys soon.
Hello Martin,
Your order should be with you today, I did explain the situation to you in my email on Wednesday, I had contacted our warehouse and had to wait for a reply.
Ginger 🤨
“I've spend 2hrs this morning trying to resolve this, I've used your site and service for many years without issues but this experience will be the last!
I called auspost who then put me into star track who had no idea where it's been delivered. I've gone to the location and had to check the chemist, warehouses and various shops to see if they've received and nothing.
Finally I checked with woolworths and they checked the rear of the building and infact had received my item however this was the MOST EMBARRASSING EXPERIENCE OF MY LIFE as the had actually opened the item!!!!
This is the worst experience I've ever had in my life and I can no longer shop at my local shops - can you advise how you will rectify this as your service is supposed to be discreet!!!? The damage cause here is irreversible.
And all that was offered from Naughty Boy was that I should contact Star Track and complain....”
“Delivered in a ripped thin Startrack bag where you could feel and see the contents. My post office worker commented on my item. Shipping policy states “ All products are packed in discreet bubble bags or boxes…” Utter Lies. Major Fail !!!”
“Product arrived damaged. Sent them a email with photos and had absolutely no response to the damaged item with the return email.
No customer service skills what’s so ever. Will never order or shop from this company again.”
Hi there Darren,
I'm so sorry to see that your product arrived damaged. Upon checking our logs I can see we've already organised a replacement for you as is our standard process. After reviewing all of your emails it just looks like we forgot to confirm the replacement had been organised. Please accept our apologies for the slip up. 😌
Hi Chris,
I'm so sorry to hear about the problem with your order, however we are here to help! Simply contact us at support@naughtyboy.com.au and we can make things right. To have missing components on two different products from different brands sounds like some extremely bad luck! Hope to hear from you soon.
“Ordered 3 items together however they were invoiced and being delivered separately with signature required. Inconvenient to have to track 3 separate packages.”
