“Worst company to deal with, DONT BUY FROM THEM!
Dress material was see through, returned it and received an unwanted gift card no refund. Desperate company.”
“return process is awful, constantly chasing when given a QR code. Tracking confirms delivered back and still no refund i will definitely not order again”
“Terrible company. Refusing to offer repair or replacement for faulty item, in breach of relevant legislation. When I added a honest review on another website, they responded with ‘Please contact us, this is not the kind of service we expect’. I did contact them, and there was no response. So that was a completely empty response, and in fact terrible service in breach of statutory rights is EXACTLY what you can expect. AVOID AT ALL COSTS.”
“WOULD GIVE A ZERO IF I COULD! Ordered a $200 coat that was SO CHEAP, tried to return and provided proof of receipt and tracking # but because the package is coming from the US and can only be tracked so far/they claim they still haven't "received it" they wont issue a refund. I inquired about this over a month after the return was sent after checking the tracking # seeing it clearly was lost. The customer service was less than helpful, one agent told me I would get an email with a refund. Another told me to file a claim with the USPS continuing to copy and paste their return policy. I clearly sent the item back. The quality is terrible, they have zero loyalty to their customers, and honestly didn't feel like they wanted to help in anyway. TERRIBLE COMPANY DO NOT BUY FROM UNLESS YOU WANT TO THROW MONEY OUT THE WINDOW!”
“Paid over $200 (!!!!) usd for one of the most poorly tailored dresses I have ever seen. It is SHOCKING how this company is getting away with this, it is criminal! Do not buy here!”
“Fast delivery but the quality of the skirt is terrible, completely sheer and unwearable. Their photos are misleading and customer service responses are unaccommodating. Having to pay for delivery and returns on a badly designed, advertised and photographed item that's poor quality is not acceptable. Avoid and spend your money elsewhere!”
“I have been buying clothes from Never Fully Dressed for over 12 years. Whenever I wear their one of a kind prints I feel amazing and receive compliments every single time. The versatile wrap skirts can also be worn as tops and dresses and right now I have a few with me on holiday that I am wearing as beach cover ups. As a curvy girl I love the fact that they produce clothes for women of all sizes and their Instagram page has videos which show you fun ways to style each garment. The customer service is always excellent and every week I instinctively find my self typing "NFD" into Google to see what newness I could be missing out on!”
“dress was faulty they wanted me to upload pics of the fault. Couldn't be bothered so i paid for the return, which is a joke considering a cotton dress cost 89.00”
“I requested a return from a different location than the delivery one. They refused to do it through their portal and I had to do it myself through DHL and paid 100$ for the shipping!!!”
“Terrible quality dress.
Ordered this dress last minute for a wedding, purchased for £89. Happy with the delivery and packaging, but mortified to find out (after taking off the tags and wearing to a wedding) that the same dress can be purchased in China for less than £5, poor quality fabric and finishing. Disgustingly misleading website with insanely overpriced items.
Would never shop here again.”
“Feel cheated, paid £2.95 as a standard delivery charge for a cheap, nasty, poorly stitched, awful fabric, tent of a dress that cost £89, and now have to pay £3.99 for the privilege of sending it back!
My first and last experience of this company (I hope) - just wish I’d read all these other shocking reviews first and I wouldn’t have bothered. Lesson learnt!”
“I ordered the Vienna gold short sleeve dress. I am 5'4, 130 lbs 28 inch waist. ordered the medium, which fit....LIKE A ROBE. So in Canadian dollars i paid $165 to have a dress my sister and husband laughed at when they saw it on me. It if fit, but the construction of the dress and fabric are poor. it really looked like a robe. For 40 bucks i would have returned it as well. Looks cheap. not worth it.”
“(Customer from the US) I have bought many of their dresses, I don’t know why I keep wasting my money on their overpriced clothing. The material is always so cheap and see through. Definitely not worth what they price their cheap Chinese clothes for. If you read many of their reviews online from other customers, it’s is always the same issue, quality, paper thin clothing. NFD needs to do better with their materials, use better quality materials, make it worth it, make your clothing actually last more than a couple of uses; isn’t that the intent of your company? SMH!”
“Dress not great quality for the price. Cost of returning dress is the customer's responsibility, with recommended tracked delivery. An expensive process for a poor product.”
