“Worst company to deal with, DONT BUY FROM THEM!
Dress material was see through, returned it and received an unwanted gift card no refund. Desperate company.”
“return process is awful, constantly chasing when given a QR code. Tracking confirms delivered back and still no refund i will definitely not order again”
“Terrible company. Refusing to offer repair or replacement for faulty item, in breach of relevant legislation. When I added a honest review on another website, they responded with ‘Please contact us, this is not the kind of service we expect’. I did contact them, and there was no response. So that was a completely empty response, and in fact terrible service in breach of statutory rights is EXACTLY what you can expect. AVOID AT ALL COSTS.”
“WOULD GIVE A ZERO IF I COULD! Ordered a $200 coat that was SO CHEAP, tried to return and provided proof of receipt and tracking # but because the package is coming from the US and can only be tracked so far/they claim they still haven't "received it" they wont issue a refund. I inquired about this over a month after the return was sent after checking the tracking # seeing it clearly was lost. The customer service was less than helpful, one agent told me I would get an email with a refund. Another told me to file a claim with the USPS continuing to copy and paste their return policy. I clearly sent the item back. The quality is terrible, they have zero loyalty to their customers, and honestly didn't feel like they wanted to help in anyway. TERRIBLE COMPANY DO NOT BUY FROM UNLESS YOU WANT TO THROW MONEY OUT THE WINDOW!”
“Paid over $200 (!!!!) usd for one of the most poorly tailored dresses I have ever seen. It is SHOCKING how this company is getting away with this, it is criminal! Do not buy here!”
“Fast delivery but the quality of the skirt is terrible, completely sheer and unwearable. Their photos are misleading and customer service responses are unaccommodating. Having to pay for delivery and returns on a badly designed, advertised and photographed item that's poor quality is not acceptable. Avoid and spend your money elsewhere!”
“I requested a return from a different location than the delivery one. They refused to do it through their portal and I had to do it myself through DHL and paid 100$ for the shipping!!!”
“Terrible quality dress.
Ordered this dress last minute for a wedding, purchased for £89. Happy with the delivery and packaging, but mortified to find out (after taking off the tags and wearing to a wedding) that the same dress can be purchased in China for less than £5, poor quality fabric and finishing. Disgustingly misleading website with insanely overpriced items.
Would never shop here again.”
“Feel cheated, paid £2.95 as a standard delivery charge for a cheap, nasty, poorly stitched, awful fabric, tent of a dress that cost £89, and now have to pay £3.99 for the privilege of sending it back!
My first and last experience of this company (I hope) - just wish I’d read all these other shocking reviews first and I wouldn’t have bothered. Lesson learnt!”
“(Customer from the US) I have bought many of their dresses, I don’t know why I keep wasting my money on their overpriced clothing. The material is always so cheap and see through. Definitely not worth what they price their cheap Chinese clothes for. If you read many of their reviews online from other customers, it’s is always the same issue, quality, paper thin clothing. NFD needs to do better with their materials, use better quality materials, make it worth it, make your clothing actually last more than a couple of uses; isn’t that the intent of your company? SMH!”
“Dress not great quality for the price. Cost of returning dress is the customer's responsibility, with recommended tracked delivery. An expensive process for a poor product.”
“Ordered what looked like beautiful dresses.. when they arrived I didn’t even bother to open the packets; itv was very clear there are cheap drapey viscose type material that others have rightly said would do for £10 - £15 at primark. Look cheap.. seriously £79 for a made in China paper thin polyester/viscose dress with no substance .
Will not be tempted again!”
“Recently sent back items, only to be told one item is missing and didn’t get a refund for it. (All items were in the package) of course I’d thrown away my postage receipt (which I will never do again) they said they needed to check the weight and because I no longer have the receipt there is nothing they can do. So not only do I not have what I purchased (because THEY have it) I’m also down £50!!! And that’s it case closed they said sorry nothing we can do!! Not even a voucher instead of a return so I just lose my money.
I’m really disappointed. No customer service and absolute archaic return method. Your order number etc means nothing. Why they can’t update their system like most high-end companies to access a return?
If you ever purchase from this company then I suggest you take photograph proof of your items and keep your postage receipts for at least 1 month (because they clearly don’t have a system in place, and zero customer care)
I will never purchased from this company again!
Disappointed 👎🏽 NeverfullyRefunded!!”
“I have never wrote a review for a company in my life but this experience has been horrible . If you live in the us or anywhere out of London I will tell you right now not to buy anything from this company . I’m recently stuck with a product I don’t want and I paid over 100 for it . The company offers free return from dhl so when I went to dhl to return a product I was told that they don’t have enough information from the label to accept the return . They need an account number from the company and a invoice number . This is just crazy I have return with so many other companies and this has never happened before . I reached out to the company in hopes they can easily give me this information. They keep telling me dhl will come pick up the item they just need to confirm with them it been 7 days and there isn’t even a solution yet . They keep giving me the run about regarding the issue . I repeat don’t buy from the company they don’t care about your experience with them . Instead of offering a free return due to this being their mistake they are not helping me at all .”
