“EK4 (Engin K) was very helpful. I had quite a complicated matter to discuss and Engin was able to give me clear information and understood the situation. I am very happy with the answers I was given.”
“Yes Ellie was super in sorting a real mess out for me. Agent Ei1. I had inadvertently set up two policies and I felt so anxious and concerned. Elixir was reassuring informative and effecient”
“Had to use chat to sort out an issue with my DD for a new policy.
Took a few minutes to engage the chat as i was 10th in line.
I was answered quite quickly considering.
Speaking with Sarah SM2 and she was very helpful and efficient , understanding my problem , taking my details and actioning a solution almost immediately .
Very satisfied with the service, thank you.”
“Thank you to Ei1 for helping me adjust my insurance policy. Bit annoying that it wouldn’t work on the portal, and the live chat interface is a bit slow and clunky, but Ei1 did honour the portal fee and also offered me some useful extras. So far, so good.”
“Hi
I contacted you today on my customer portal to advise you of the mileage on my Porsche 924 Turbo upon its delivery so that you could advise me of my mileage limit for my policy.
GG1 was most helpful and efficiently dealt with my request!
Thank you GG1 😎👍”
“The guy I dealt with online JA1 was very helpful got the policy sorted for me. I would however say the online system is challenging with company software going down and it took me 2 hours through online chat to get my car insurance swapped to my new car. Lengthy process but the guy JA1 was helpful and sorted it out”
