“I had the pleasure of dealing with one of your agents(BG3). She was extremely helpful. She initially didn't know the answer to my query, but went and found out . Her quality of service has made me decide to take out car insurance with your company first the first time.”
“MG9 gave me exemplary customer service on the live portal today - changing my vehicle as the portal wouldn't let me make changes, she was with me over an hour!”
“Great online chat. I was 24th in queue but took only 10 minutes approximately to chat to an advisor who answered my query quickly and pointed me in the right direction for further help.”
“I found the customer service chat function really effective - no AI chatbot that you go round in circles with, just a real agent (HM1 on this occasion). 10 minutes online whilst on lunch and all sorted!”
“Username Ei1. Quick chat gave me the answers to my question. First time user with this company so hopefully good responses in the future. Quick replies and very helpful.”
