“Bethany BG3 was very helpful and patient with me on the webchat as I navigated sending the PDF they required from my previous insurer. I felt reassured that my queries were answered fully. Thank you.”
“Had a lvly chat with a lady who was most helpful and sorted everything out for me .. one happy client… the lady in question LD7…sorry was ment to put 5 stars”
“I was not happy about getting a letter yesterday about a no claims bonus proof despite having chatted to an agent last week who assured me a form would come in the post. I chatted to Wiktor (WP1) just now who was very helpful and sent me a link to the document to print. Hopefully this will be it now!”
“I insured yesterday, hadn’t received my documents when I needed to be insured on the day, I contacted the live chat and Lauren (LD7), was on a live chat with me. Really lovely to speak to. Resolved my issues promptly. Reassured me of my cover and also gave me some helpful tips for future! Never had better service from an insurance company and it’s been just over 24 hours! Thank you LD7, you’ve been a star.”
“HM1 today helped me resolve a few issues, all was sorted very quickly. Cannot fault the service I received. Nice to chat to a real person in stead of the usual IA bots they use on a lot of company chats. Thank you”
