“I found the customer service chat function really effective - no AI chatbot that you go round in circles with, just a real agent (HM1 on this occasion). 10 minutes online whilst on lunch and all sorted!”
“Username Ei1. Quick chat gave me the answers to my question. First time user with this company so hopefully good responses in the future. Quick replies and very helpful.”
“I had a live chat with agent HP1 as my documents were not showing on the portal. HP1 was very apologetic and efficient at resolving the challenge fully. i was extremely impressed with the service.”
“HM1. Hannah was absolutely fantastic. Made life very easy for a middle aged man with limited IT skills. She is a true asset to your team.
Regards
Robin. Haddrell”
“I had to contact you using the online chat, which I found very quick and effective. The lady I spoke with, who is EW2, was the most helpful and miles better than expected. So far, I love this service and will advise and recommend to all of my friends.”
“HG1 Its refreshing to be able to do things over webchat, fast efficient service this morning from Hannah (HG1) - so handy to not have to prat about waiting for ages only to be constantly pointed at self service.”
