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One Protect Insurance Reviews

4.9 Rating 6,173 Reviews
97 %
of reviewers recommend One Protect Insurance

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Anonymous
Anonymous  // 01/01/2019
I found the customer service chat function really effective - no AI chatbot that you go round in circles with, just a real agent (HM1 on this occasion). 10 minutes online whilst on lunch and all sorted!
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Posted 1 month ago
My question was answered
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Posted 1 month ago
Username Ei1. Quick chat gave me the answers to my question. First time user with this company so hopefully good responses in the future. Quick replies and very helpful.
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Posted 1 month ago
I had a live chat with agent HP1 as my documents were not showing on the portal. HP1 was very apologetic and efficient at resolving the challenge fully. i was extremely impressed with the service.
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Posted 1 month ago
KB2 was very helpful today and answered my questions in a professional and timely manner
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Posted 1 month ago
KB2 Answered all My question nice and quick and got my issue sorted super fast, fab customer service
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Posted 1 month ago
Bethany BG3 was able to answer my question about the policy without keeping me hanging on for ages. Excellent customer service, thanks!
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Posted 1 month ago
Very clear about my policy HM1 was clear positive thank you
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Posted 1 month ago
EW2 great customer service
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Posted 1 month ago
Straight to the point from BG3 Bethany. Thank you
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Posted 1 month ago
HM1. Hannah was absolutely fantastic. Made life very easy for a middle aged man with limited IT skills. She is a true asset to your team. Regards Robin. Haddrell
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Posted 1 month ago
Ar3 very professional and explaining what I was doing wrong very well All in the right direction
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Posted 1 month ago
Ellie(user Ei1) was a fantastic help sorting my change of vehicle today. Excellent service!
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Posted 1 month ago
I had to contact you using the online chat, which I found very quick and effective. The lady I spoke with, who is EW2, was the most helpful and miles better than expected. So far, I love this service and will advise and recommend to all of my friends.
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Posted 1 month ago
The lady (TS4) was extremely helpful and gave me the information I needed within a matter of minutes.
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Posted 1 month ago
Got me query sorted out easily
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Posted 1 month ago
Mc2 helped me set up my online portal and register my account and stayed all the way until it all was active
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Posted 1 month ago
HG1 Its refreshing to be able to do things over webchat, fast efficient service this morning from Hannah (HG1) - so handy to not have to prat about waiting for ages only to be constantly pointed at self service.
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Posted 1 month ago
HM1 - was extremely helpful and informative, massive thanks for the assistance!
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Posted 1 month ago
Good service from BG3
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Posted 1 month ago
One Protect Insurance is rated 4.9 based on 6,173 reviews