“I had several queries with my quotes with One protect, I used the chat option and was helped by a nice lady called Elizabeth (EW2), she was so helpful and answered all my questions in a very helpful and friendly manner, She is a credit to you, I wish that all helpline staff were as friendly and helpful, as a result I am taking out a 2nd policy with One Protect.”
“Very helpful in rectifying my mistake and was prompt at replying. Unfortunately that my mistake cost £70+ and the admin fee was more than the fee to amend the policy but thats not the fault of HW3. She was helpful and understanding and sorted out the issue quickly.”
“Ellie - agent Ei1 resolved my issue in less than a minute and confirmed I wouldn't be charged any more without me asking so I felt reassured. Thank you Ellie”
“I had a live chat with Graham this morning regarding a payment amount. He responded very quickly & politely and confirmed my amount paid was correct. Very pleased to have my mind put at rest.”
“I chatted with KL6 a while ago re: getting portal issue with my new car insurance today. She sorted it very quickly and it's up & running now. Thank you very much Kaitlyn & good luck!!”
