“Spoke to Becca (RW2) and she was fantastic. Very professional and extremely pleasant. Sorted my query in no time at all to my complete satisfaction. Can’t ask for more than that.”
“Hi I have just had the pleasure of dealing with one of your web chat agents by the name of Bethan, aka BL1. She quickly got to the bottom of the problem which had been created at my end and very politely completely resolved the issue.
I couldn't ask for better customer service the problem was quickly identified and resolved.
Brest regards
Elaine Addey”
“Ellie was fantastic in helping me make the right choice to insure my new car, very understanding when I was confused and explained everything so I made the right decision”
“had to wait almost an hour to chat with Becca RW2 but once chatting was given excellent service regarding my queery which was explained to my satisfaction.”
“Ei1 Your customer service agent was right on point with the information that I needed to confirm my choice on moving my motor insurance to you. Well done and thank you.”
“Ei1 - I made an enquiry just to check the policy had been created due to a system error at my end. Ellie sorted this and even expedited the policy creation due to needing my insurance document ASAP! A credit to the business indeed! Efficiency to the letter. Thanks Ellie :)”
