“Today- after a few previous attempts!-to resolve an issue re. A ‘Change of Address’ fee! 😬-Adam-(AW1) had the patience and understanding! to appreciate I am unable to type my ‘chat’ responses very fast and also accommodated my concerns and queries with expertise to a very satisfactory outcome! Brilliant Service! Adam-Thank you!-Please may I suggest that One review-1)Your customers care/needs policies and 2) Fees re. Customer Policy Changes-pro rata to time taken to amend policy/provider details! 😊”
“I used the facility to Chat with Ei1 in order to clarify a situation. I did not have to wait too long to do this (11 ahead of me) and the answer was given quickly. It was good to deal with a person not AI. Thank you Ei1 - impressive service. New to this company, so pleased so far!”
“WOW... Amazing. OH3 was quick, straight to the point and basically... a gosh darn fine bloke. OH3 is like the son I never knew I needed.
I have 4 daughters, 3 are not yet married, and so, perhaps one day, I will be able to give one of my daughters away to OH3, if he is willing to accept. OH3's professionalism was something unique to behold in an industry, let's be real here, is filled with snakes. Not on OH3's watch.
The level of courtesy and genuine concern OH3 expressed for me and my family brought a tear to my eye. I was deeply moved during our short time together, luckily my laptop is wireless.
I believe that 'One Protect' are lucky to have him and is probably underpaid, not that he voiced this to me, nah, not a chance, because OH3's a pro.
"OH3" isn't just an expression of cubed-curiosity; it is THE gold standard of how every human being should be towards others.
"OH3... What a guy!" - Ace Rimmer
6 Stars out of 5”
“Spoke to anlovely lady called Hannah HM1. Told her the issue, she got straight to workand the chat lasted no longer than 5 minutes. Excellent, quick and efficient. Thank you”
