“Whilst I am not a great lover of chat systems as they are impersonal (I still prefer a phone call), when asking questions about policy cover via the system it worked well. Ellie ( Ei1), was able to answer my questions quickly. Thanks Ellie!”
“JH7 was amazingly helpful with an issue with my policy and sorted it out very quickly. He was very polite in communicating and his mannerisms outstanding. It was a pleasure to chat with him. Thank you Joshua have a lovely day”
“HW3 Hollie has been amazing! I had trouble sending through some requested documents and she made things so easy! she was polite and communication and mannerism was outstanding. Thankyou Hollie. David.”
“I got a very competitive car insurance quote from One Protect online (via Moneysupermarket) but needed to get some further information from them, via an Online chat.
Bethany (BG3) was very helpful indeed, answering my questions promptly and thoroughly. I particularly needed to know for how long the quote was valid, as renewal of our current Policy isn't due for almost 4 weeks. She told me that the quota and premium would be valid until the day before the renewal date.”
“Although 9th in the queue I did not have to wait more than 5 minutes. I spoke to BG3, she was very helpful and was able to answer my questions very easily. Great service.”
“JA1 helped me through the process of changing my address as i was not having any joy doing myself on portal as it kept deleting info i gave. He was very patient with me and updated all info for me
Service from him was excellent”
“I had a question regarding our potential insurance coverage and spoke to a really nice person called Becca RW2, who was really helpful and didn’t make me feel silly for asking. Bless you Becca”
“Hi,
I had a web chat with HW3 who was fantastic from the start of the chat until finalising my request , very responsive and professional towards advising me 🙏”
“BL1 was amazingly and refreshing helpful and supportive sorting our car insurance
We had problems accessing the portal and BL1 sorted everything
Great to deal with , if I met them a tip would be left
Makes life so much easier if the help is friendly and understanding
BL1. you have earned a legendary status”
“having just taken out a new car insurance policy, that included breakdown cover, I was disappointed to note that the customer portal showed that they couldn't currently cover me for Breakdown. I used the Live Chat service to query this and EB3 picked up my query very quickly. EB3 confirmed that it was just the wording on the customer portal, and that I have the cover, it just can't be used until the start date of my policy. All panic averted! customer support was very efficient. It's just a shame the wording on their portal made it appear I wasn't covered.”
“KL6 Kaitlyn was purposeful, attentive and able to answer all my questions. I wanted an alteration to my car policy and it was undertaken with ease and without fuss. She also provided detailed information I requested about my premiums- excellent customer service.”
“Customer adviser ar3 Abbey B was helpful and felt with my questions quickly and efficiently. Very easy to resolve problems and get answers to a query. Thanks Abbey”
