“JH7 Was really helpful today, he didn’t blind me with ‘jargonese’ and answered all my questions promptly and made sure I understood the answers to my queries, thank you”
“Query about endorsement statements on the certificate dealt with by BG3 efficiently and quickly. BG3 didn't make me feel dumb, which she had every right to do!!”
“I had to notify the company of a medical issue and RW2 was very helpful and efficient, I do not like using 'Chat' ( much prefer telephone) however RW2 made it very simple and very quick. Thank you RW2 a star !”
“I needed help with a change of surname and Ei1 was able to help quickly and efficiently. I hope I never need to make a claim, but this experience has left me confident that if I have an issue it will be an easy process.”
