“Josh JA1 was very helpful with my query today. He was patient while I asked various questions and he made sure I gathered the correct information before proceeding with my quote. He also went above and beyond to help me finalise the changes I needed to make. Excellent customer service. Thank you Josh! 🙂”
“Ei1 was extremely helpful and pointed me in the right direction to get this sorted. I am pleased to say that she is one of the best call handlers I have dealt with in the recent past. Thank you Ellie”
“Needed to change my car insurance details due to a change of car. Theoretically very simple except I needed to change insurer and I was very dubious about doing this via an on line chats. Not to worry as BG3 made it a very smooth and straightforward (if expensive, but that's my fault due to car choice) process. Great service”
“Bethany (username BG3) helped me through the process of setting up a customer portal for my father-in-law who has home insurance and for whom I hold a Power of Attorney. The process is not straightforward as a PoA needs to be checked and authorised and then the portal needs to be set-up. Bethany handled all my Q's on Live Chat and successfully gained me access. Thank you Bethany (BG3) !”
“HP1 was invaluable in helping me to sort out an ongoing issue I had with proof of no claims, and my inability to provide a clear enough image of the letter of proof from my previous insurer. He went the extra mile, for which I am profoundly grateful.”
“HD1
Hannah has been very professional and informed me of what I needed for my cover, quickly and professionally, well done to her deserved review from me.
Many Thanks,
Stewart Mason.”
