“TJ2 provided good customer service regarding my policy documents and breakdown cover. I was 4th in the queue so didn't have to wait very long for an agent to chat with.”
“I have just completed a 'chat' with Marcela G - MG9. I contacted her because my new policy did not list my wife as an additional driver, in spite of completing all her details on the comparison website. Anyway, Marcela was very patient with me, went though all my wife's details, and lo and behold managed to get my wife added with no admin fee AND at a cheaper premium, meaning I will get a refund. How good was that? Cheers Marcela, and thank you. James Douglas”
“Just had an online chat with Jade (JH2), she was able to answer my (probably stupid) car policy questions quickly and reassured me that I'd done things correctly.”
“Live chat with SM2 regarding my policy to start end of the month ! Great chat and service and very informative about add ons if needed on my policy . Helpful and quick responses to my question 5* thanks for your help to resolve SM2”
“EE3 - My live chat with Emily E (EE3) was a really great experience - Emily helped me with everything I needed and got everything sorted out quickly and efficiently - Emily is a credit to the company.”