“I would highly recommend using OSGS! I have placed multiple orders with them, delivery is always prompt. I had a slight issue with one of my orders caused by something being temporarily out of stock. Contacted the customer service team to make them aware and within 24 hours they had arranged an alternate product and sent it priority delivery. Excellent communication from their customer service team, I dealt with Ren and she could not have been more helpful, keeping me informed of any changes to my order. OSGS will now be my go to for any horticultural needs.”
“We visited the One Stop Grow Shop (OSGS) in Cannock today and we have also previously bought from them online. The service we have got through both buying processes has been exceptional. There was an item missing in my online order. I spoke to Ren and she was wonderful. She took ownership of the problem and resolved it that day. I already had high expectations from One Stop itself as their extensive stock serves all your needs. However, the face to face customer service you get from the OSGS shops is also incredible. Alex and the store manager Joe are brilliant. The information they give exceeds all your google searches. Their depth of knowledge of the horticultural process is exceptional, and their stock knowledge reaffirms what you’re missing when you shop online. They are both such, friendly, affable and informed employees, I would feel like doing the 4 hour round trip again just to be served by these gents. When you’re a keen gardener like my husband, you relish the opportunity to have experts like Joe and Alex answer all your many many questions!”
“We visited the One Stop Grow Shop (OSGS) in Cannock today and we have also previously bought from them online. The service we have got through both buying processes has been exceptional. There was an item missing in my online order. I spoke to Ren and she was wonderful. She took ownership of the problem and resolved it that day. I already had high expectations from One Stop itself as their extensive stock serves all your needs. However, the face to face customer service you get from the OSGS shops is also incredible. Alex and the store manager Joe are brilliant. The information they give exceeds all your google searches. Their depth of knowledge of the horticultural process is exceptional, and their stock knowledge reaffirms what you’re missing when you shop online. They are both such, friendly, affable and informed employees, I would feel like doing the 4 hour round trip again just to be served by these gents. When you’re a keen gardener like my husband, you relish the opportunity to have experts like Joe and Alex answer all your many many questions!”
